The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as manage the change that accompanies implementation. Strategic Management for Public and Nonprofit Organizations discusses SWOT analysis, TQM, systematic innovation, Six Sigma, quality function deployment, process mapping, gap analysis, and activity based costing. With helpful references to secondary sources and a comprehensive glossary, this text will benefit public administrators, financial managers, public planners, investment managers, policy analysts, and public policy specialists, and upper-level undergraduate and graduate students in these disciplines.
Table of Contents
Strategic management; organizational decision-making - the framework for strategic management; strategic planning - mission, vision, goals and objectives; strategic planning - SWOT analysis, strategies, policies and implementation; productivity/quality improvement; resource management - process reengineering; resource management - cost analysis; resource management - budgeting; change management; organization control; performance evaluation; information management and decision-support systems.