1st Edition
Successful Change Management in Health Care Being Emotionally and Cognitively Ready
1.Change and Health Care. 2.Complexity and Change Management. 3.A Critique of Change Management Theory and Approaches. 4.Critique of Change Management Approaches: Behavioural and Emotionally Centred Models. 5.Emotional Labour and Emotion in Change. 6.Emotional and Cognitive Readiness for Change. 7.Emotional and Cognitive Readiness for Change: New Thinking. 8.Applying the AC-W Change Management Model: Assessing Emotional and Cognitive Readiness for Change. 9.Planning and Implementing Service Development, Improvement and Innovation. 10.Conclusions
Biography
Annette Chowthi-Williams was a senior manager in the NHS and is Senior Lecturer at the University of West London, UK.
Geraldine Davis was a senior lecturer at the University of Essex and then Principal Lecturer at Anglia Ruskin University, UK, until her retirement in 2018.
