Successful Program Management : Complexity Theory, Communication, and Leadership book cover
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Successful Program Management
Complexity Theory, Communication, and Leadership




ISBN 9781466568792
Published October 21, 2013 by Auerbach Publications
246 Pages 60 B/W Illustrations

 
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Book Description

Complexity theory is a great, untapped resource in the field of management. Experts agree that it can be a powerful tool for managing complex and virtual programs, but there is little material available to guide program managers on how to use complexity theory to communicate and lead effectively.

Filling this void, Successful Program Management: Complexity Theory, Communication, and Leadership identifies the best leadership types for complex program environments. It goes beyond what is currently available in program management standards to outline powerful solutions to the macro and micro program issues facing program managers.

Using language that is easy to understand, the book describes practical complexity theory techniques for establishing clear and effective communications in a virtual environment. It explains what it takes to communicate strategically to all parties involved and addresses the communication issues common to most programs, including stakeholder communication, project team communication, and shareholder communication.

The information presented in this book is supported by peer review research. Each section includes a case study, section quiz, and discussion questions to reinforce learning. The book includes numerous tools, templates, and techniques that can be helpful to the seasoned program manager as well as program managers who are leading for the first time.

Clarifying the nuances of complexity theory, the text will help you focus your strategic energies on the right things and arm you and your team with the skills, tools, and techniques needed to succeed in today’s program environment.

Table of Contents

Introduction
History of Complexity Theory
Complexity Theory Demystified
     Practical Application One
     Practical Tool One
     Practical Application Two
     Application Tool Two
     Practical Application Three
     Application Tool Three
     Practical Application Four
     Application Tool Four
     Practical Application Five
     Practical Tool Five
Overview of Program Management
History of Program Management

Complexity Theory
Application of Complexity Theory to Program Management
Complexity Sub-Theories
     History of Chaos Theory and Complexity
     Evolution of Chaos Theory to Complexity Theory
     How Complexity Theory Is Used Today in Program Management
Successful Deployment of Complexity Theory

Course Materials #1
Classroom Materials
     Case Study #1—Leadership, Communication, Complexity
     Case Study Questions
Section Quiz
     Section 1
     Section 2
     Section 3
Discussion Questions
     Short Discussion Questions
     Long Discussion Questions
Summary

Leadership in Program Management
Introduction to Leadership
     Early Leadership
     Industrial Leadership
     Modern Leadership
     Post-Modern Leadership
Transformational Leadership
     Vision
     Values
     Voice
     Transformational Leadership and Teams

Leadership and Program Management
Mega-Program Leadership
     Virtual Program Management Office (VPMO) Best Practices: Scope Management
     VPMO Building and Maintaining Trust Best Practice
     VPMO Positive Effective Organizational Communication Best Practice
     VPMO Summary
     Complexity Theory Best Practices: Schedule Management
     Complexity Leadership Best Practice
     Complexity Theory Showing Results Best Practice
     Complexity Theory Summary

Complexity and Program Management
Leadership and Complexity
Program Management Leadership

Course Materials #2
Classroom Materials
     Case Study #2—Building and Leading Successful Organizations
Section Quiz
     Section 1
     Section 2
     Section 3
Discussion Questions
     Short Discussion Questions
     Long Discussion Questions
Summary

Communication and Program Management
Introduction to Communication
     Communication Summary
     Virtual Organization
     Why Companies Are Going Virtual
     Building Trust in the Virtual Organization
     Trust and Communication
     Trust and Change in the Virtual Organization
     Leadership, Competency, Technology
     Strategies of Successful Program Managers

Technology-Based Communication, Complexity, and Program Management
Technology-Based Communication
     Social Networks
     Leveraging Social Networking Sites
     Trust and Accountability
     Social Teams and Complexity
Communication and Complexity
     Trust in Complex Communication
     Benefits and Challenges of the Virtual Organization
Summary

Course Materials #3
Classroom Materials
     Case Study #3—Communication in Program Management
     Case Study Questions
Section Quiz
     Section 1
     Section 2
     Section 3
Discussion Questions
     Short Discussion Questions
Summary

Complexity-Based Program Management
Application of Program Management and Complexity

Applied Complexity and Program Management
Integrating Technology into Program Management
Program versus Constituent Communication and Complexity Theory

Successful Program Management and Complexity
Introduction
     Returns Best Practice
     Reclaimed Goods Best Practice
Summary of Reverse Logistics and Program Management

Course Materials #4
Classroom Materials
     Case Study #4
     Case Study Questions
Section Quiz
     Section 1
     Section 2
     Section 3
Discussion Questions
     Short Discussion Questions

The Future of Program Management and Complexity
Complexity Theory and Communications
Complexity Theory and Program Management

Advancing the Future of Program Management
Integration of Program Management, Complexity, and Communication
     Introduction
     Complexity to Support the Buildup of People, Materials, and Equipment
     Abandonment of Traditional Hierarchical Communication
     Example of How Complexity Was Deployed to Replace Traditional Communication
     Local Deployment of an Incident Communication Center
     The New Communication Model at BP
     Risk Management, Communication, and Complexity
     Conclusion
Applying Future Technologies
Advancing Complexity

Course Materials #5
Classroom Materials
     Case Study #5—The Future of Program Management and Complexity
Section Quiz
     Section 1
     Section 2
     Section 3
Discussion Questions
     Short Discussion Questions
References

Index

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