© 2016 – Routledge
Even the largest companies find managing vendors a daunting task. If you get it wrong then you risk inadvertently penalizing potentially valuable suppliers with misguided, overly bureaucratic or costly processes. Worse the burdens placed on the vendors backfires on the customer entity itself as the customer is subjected to the increased operational costs of managing the ramifications of the ill-conceived or poorly implemented requirement through the vendor community, driving up its own operational costs and increasing frustrations for all, straining the customer-vendor relationship. Effective compliance programs balance the requirements with the capabilities of their suppliers, striving to educate instead of just inform. A well-run program should help vendors self-implement and control costs, not force vendors to rely on constant communication and increase costs for all trading partners involved.
Successful Supply Chain Vendor Compliance explains the technical, process and cultural elements that go into a successful compliance program. Norman Katz exposes the weaknesses in traditional programs and identifies the characteristics of well-managed programs that foster beneficial trading partner relationships. He shows how a well-executed vendor compliance program can control and decrease costs by reducing disruptions throughout the supply chain, from the distribution center to the data center to the corporate office.
Competition is fierce, and the right vendor can help you define a business model, react quickly to changes, and differentiate between you and your competitors.
"The author validates what I have come to understand about most companies with respect to vendor management policies and practices, i.e. they are broadly substandard. This book offers a hard, candid look at why companies and vendors have not been more proactive about due diligence, and why plug-and-play SCM tools, while often impressive at creating efficiency and reporting capabilities, do not supplant the role of proper ethics, governance and communication in optimizing the vendor management relationship. The author serves as an educator as he defines for us what constitutes vendor management best practices and demonstrates how synergy in the vendor management process flow impacts profitability. CEOs, CFOs, IT auditors, and IT consultancies will gain tremendous insight from the author's observations and recommendations that translate well toward improving vendor management performance for company and vendor."
- Andrew J. Tabone, Principal & Managing Consultant, AJT - IT Talent & Vendor Management Advisory Group, LLC