The goal for consumer oriented business should be to make a profit and to do it without costing the Earth. Yet exactly how to satisfy the needs and wants of consumers without contributing to environmental degradation is proving to be the essential, but elusive goal for businesses in the 21st century. The leading solution is to substitute material consumption with the consumption of services that offer consumers convenience and value but eliminate much of the inefficiency and waste associated with our throwaway society. Sustainable consumer services for households - services that are delivered to consumers at the premises such as home delivery of organic food, appliance leasing, mobile laundry services, internet marketing of homeservices or car pool schemes - provide a key part of the answer of how to reduce material consumption and waste while still turning a profit. Yet until now there has been little information to guide the development of such business models and practices. This book, equally a practical business handbook and business course text, provides the missing link in sustainable household service competitiveness by examining the issues, looking at business models, providing dozens of real-life best-practice examples and presenting data from the first largescale consumer survey. It provides a wealth of business know-how on what works and what doesn t, how to avoid potential pitfalls, and how to provide consumer services at the household level that are profitable, environmentally sustainable and that add to consumers quality of life.

    Preface * Win-win-win? Ecologically, Socially and Economically Sound Services * Innovative Home Service Examples and Their Sustainability Effects * What Conditions the Demand for Sustainable Household Services? * Who Provides Homeservices? * Drivers and Hindrances for Sustainable Homeservices * Business Models and Service Development * Rediscovering Immaterial Pleasure * Index


    Minna Halme is an adjunct professor at Helsinki School of Economics Corporate Environmental and Social Responsibility Research Group, Finland. Gabriele Hrauda is a freelance biologist working with the Institute for Environmental Management and Economics (I W), Austria. Christine Jasch is director of the Institute for Environmental Management and Economics, I W, Austria. Jaap Kortman is a member of the management team of IVAM Research and Consultancy on Sustainability, University of Amsterdam, The Netherlands. Helga Jonuschat is scientifi c assistant at the IZT Institute for Futures Studies and Technology Assessment, Germany. Michael Scharp is scientist at the IZT Institute for Futures Studies and Technology Assessment, Germany. Daniela Velte is partner and senior researcher at Prospektiker European Institute for Futures Studies and Strategic Planning in the Basque Country, Spain. Paula Trindade is at the Centre for Sustainable Business Development of INETI, Portugal.

    'This book represents state of the art knowledge about sustainable services.' Ulf Schrader, Journal of Cleaner Production