1st Edition
Sustaining a Culture of Process Control and Continuous Improvement The Roadmap for Efficiency and Operational Excellence
Foreword.
Acknowledgment.
Introduction.
PART I QUALITY IMPROVEMENT: BUILDING A FOUNDATION FOR LEAN EFFICIENCY IMPROVEMENTS.
1 Process Variation.
2 Process Standardization.
3 Process Stability.
4 Process Capability.
5 Process Control
PART II EFFICIENCY IMPROVEMENT
6 A Lean Mindset.
7 Lean Preparation.
8 Waste Elimination.
9 Process Flow Improvement
PART III SUSTAINABLE IMPROVEMENTS.
10 Creating a Culture of Operational Excellence (Culture, Principles, Systems, Behaviors and Results).
11 Daily Shop Floor Management: Through Structure, Discipline and Accountability.
12 Building a Sustainable Lean Enterprise
Appendix I: Lean Process Improvement – Overview
Appendix II: Process Quality and Efficiency Improvement through Macro and Micro Variation Reduction
Appendix III: Problem‑Solving Flow
Appendix IV: Process Quality Improvement Flow
Appendix V: Layered Process Audit (LPA) Checklist
Appendix VI: Standardized Work Recording Chart
Appendix VII: Source of Variation (SOV) and Variation Reduction
Appendix VIII: Efficiency Improvement
Appendix IX: Operations versus Lean Management
Appendix X: Abnormality Tracker
Appendix XI: Daily Shop Floor Management Flow
Appendix XII: Daily Shop Floor Management Tools and Techniques
Appendix XIII: Work Routine Management
Appendix XIV: Process Maturity and Operational Excellence Assessment
Appendix XV: A3 Reporting Template and Description
Index
Biography
Philip Gisi, PMP, SSMBB, has over 25 years experience in the automotive, commercial and aerospace industries. His areas of expertise include new product development, process technology, quality management, automotive electronics and manufacturing efficiency improvements. He has worked internationally in multi-cultural environments and is currently involved in project management and efficiency improvements as an internal consultant at Continental Automotive. Phil has a Master’s of Science in Engineering, a Master’s Certificate in Project Management, Lean Management Certification from the University of Michigan, Project Management Professional certification and a Six Sigma Master Black Belt (SSMBB). Phil has been sharing his experiences in Project Management and both Lean and Six Sigma Process Improvement as a DePaul University instructor for over 15 years.






