1st Edition

Systems Design Building Systems that Drive Ideal Behavior

Edited By Brent R. Allen, April A. Bosworth Copyright 2022
    162 Pages 51 Color Illustrations
    by Productivity Press

    162 Pages 51 Color Illustrations
    by Productivity Press

    The ground-breaking Shingo Model of 2008 introduced principles, systems, tools, and results. At that time, however, the systems element of the model did not receive the in-depth attention that other parts of the model did. As a result, organizations developed their own concept of systems. Some organizations have identified hundreds of systems and tools. In fact, the distinction between a system and a tool was not clearly defined until recently with the introduction of the Shingo SYSTEMS DESIGN workshop and the information discussed in this book.

    With the development of the workshop, the Shingo Institute is now teaching the three essential systems—work, improvement, and management—as well as the five required communication tools that are necessary to improve an organization. You’ll find that when these systems are formalized, they work together to help create organizational excellence.

    With Systems Design: Building Systems that Drive Ideal Behavior you’ll learn how to formalize the process of creating these three systems. In addition, a new tool, the Shingo system design map, is introduced. This book also details how you can improve the connections you’ve already made between the tools, systems, results, and principles of the Shingo Model.

    Chapter 1: Organizational Excellence and the Shingo Institute

    Back to Basics

    The Shingo Institute

    The Shingo Model and the Shingo Prize

    The Six Shingo Workshops

    The Shingo Model Series of Books

    Chapter 2: Systems Overview

    Introduction to Systems
    Current State of System Thinking
    Definition of a System
    Informal Versus Formal Systems
    Systems Drive Behavior
    Three Essential Systems
    The Systems Contribution

    Chapter 3: Three Essential Systems

    Systems Design
    Three Types of Systems
    Work Systems
    Improvement Systems
    Management Systems

    Chapter 4: Five Required Tools

    Tool #1: Standard Work
    Tool #2: Reports
    Tool #3: Feedback
    Tool #4: Schedules
    Tool #5: Improvement Log
    Other Essential Components
    The Why of Systems

    Chapter 5: What Do We Mean by System Design?

    Chapter 6: Work Systems

    Work System Map
    Results : Key Performance Indicators
    Culture: Key Behavioral Indicators

    Chapter 7: Improvement Systems

    Improvement Sub-system Maps


    Key Performance Indicators: What to Measure

    Key Behavioral Indicators: What to Practice

    Aim, Key Behaviors, and Key Performance Indicators

    Organization-Wide Improvement

    Chapter 8: Management Systems

    Management System Map
    Multiple System Responsibilities on One Map
    Key Performance Indicators (KPI)
    Key Behavioral Indicators (KBI)

    Chapter 9: Case Studies

    O.C. Tanner Case Study

    Lifetime Products Case Study

    Lessons Learned at O.C. Tanner and Lifetime Products

    Chapter 10: Results

    Key Performance Indicators

    Key Behavioral Indicators

    Measures and People

    Ideal Results

    Chapter 11: System Thinking

    Peter Senge

    Russell Ackoff

    W. Edwards Deming

    Resistance to Change

    Putting It All Together

    Systems Drive Behaviors

    Creating a System Maps Project

    Final Thoughts

    Appendix A: Quotes from The Fifth Discipline by Peter Senge

    Appendix B: W. Edwards Deming’s 14 Points for the Transformation of Management First



    About the Editors



    Brent Allen recently retired after 38 years of service from Lifetime Products, a leading manufacturer in outdoor basketball equipment, folding tables and chairs, outdoor storage, playground equipment, kayaks, and coolers. Brent was hired in 1981 as the general manager of American Playworld, a sister company to Lifetime. At that time there were eleven employees. By the end of 2018, Lifetime had 3,000 employees. Brent was a special education teacher before working at Lifetime and American Playworld. He received a degree in psychology and education at Weber State University. Brent has been happily married for 45 years and enjoys all forms of outdoor activity such as hiking, kayaking, and riding ATVs. Brent worked closely with Shaun Barker to create the highly successful Shingo SYSTEM DESIGN workshop.

    April Bosworth is a writer specializing in educational and informational topics. She has written about business, art history, yoga, nursing, software applications, and banking regulations. She currently teaches writing to adults learning English at the English Language Center of Cache Valley.