Systems Design : Building Systems that Drive Ideal Behavior book cover
1st Edition

Systems Design
Building Systems that Drive Ideal Behavior

ISBN 9781032213101
Published April 15, 2022 by Productivity Press
162 Pages 51 Color Illustrations

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USD $49.95

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Book Description

The ground-breaking Shingo Model of 2008 introduced principles, systems, tools, and results. At that time, however, the systems element of the model did not receive the in-depth attention that other parts of the model did. As a result, organizations developed their own concept of systems. Some organizations have identified hundreds of systems and tools. In fact, the distinction between a system and a tool was not clearly defined until recently with the introduction of the Shingo SYSTEMS DESIGN workshop and the information discussed in this book.

With the development of the workshop, the Shingo Institute is now teaching the three essential systems—work, improvement, and management—as well as the five required communication tools that are necessary to improve an organization. You’ll find that when these systems are formalized, they work together to help create organizational excellence.

With Systems Design: Building Systems that Drive Ideal Behavior you’ll learn how to formalize the process of creating these three systems. In addition, a new tool, the Shingo system design map, is introduced. This book also details how you can improve the connections you’ve already made between the tools, systems, results, and principles of the Shingo Model.

Table of Contents

Chapter 1: Organizational Excellence and the Shingo Institute

Back to Basics

The Shingo Institute

The Shingo Model and the Shingo Prize

The Six Shingo Workshops

The Shingo Model Series of Books

Chapter 2: Systems Overview

Introduction to Systems
Current State of System Thinking
Definition of a System
Informal Versus Formal Systems
Systems Drive Behavior
Three Essential Systems
The Systems Contribution

Chapter 3: Three Essential Systems

Systems Design
Three Types of Systems
Work Systems
Improvement Systems
Management Systems

Chapter 4: Five Required Tools

Tool #1: Standard Work
Tool #2: Reports
Tool #3: Feedback
Tool #4: Schedules
Tool #5: Improvement Log
Other Essential Components
The Why of Systems

Chapter 5: What Do We Mean by System Design?

Chapter 6: Work Systems

Work System Map
Results : Key Performance Indicators
Culture: Key Behavioral Indicators

Chapter 7: Improvement Systems

Improvement Sub-system Maps


Key Performance Indicators: What to Measure

Key Behavioral Indicators: What to Practice

Aim, Key Behaviors, and Key Performance Indicators

Organization-Wide Improvement

Chapter 8: Management Systems

Management System Map
Multiple System Responsibilities on One Map
Key Performance Indicators (KPI)
Key Behavioral Indicators (KBI)

Chapter 9: Case Studies

O.C. Tanner Case Study

Lifetime Products Case Study

Lessons Learned at O.C. Tanner and Lifetime Products

Chapter 10: Results

Key Performance Indicators

Key Behavioral Indicators

Measures and People

Ideal Results

Chapter 11: System Thinking

Peter Senge

Russell Ackoff

W. Edwards Deming

Resistance to Change

Putting It All Together

Systems Drive Behaviors

Creating a System Maps Project

Final Thoughts

Appendix A: Quotes from The Fifth Discipline by Peter Senge

Appendix B: W. Edwards Deming’s 14 Points for the Transformation of Management First



About the Editors


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Brent Allen recently retired after 38 years of service from Lifetime Products, a leading manufacturer in outdoor basketball equipment, folding tables and chairs, outdoor storage, playground equipment, kayaks, and coolers. Brent was hired in 1981 as the general manager of American Playworld, a sister company to Lifetime. At that time there were eleven employees. By the end of 2018, Lifetime had 3,000 employees. Brent was a special education teacher before working at Lifetime and American Playworld. He received a degree in psychology and education at Weber State University. Brent has been happily married for 45 years and enjoys all forms of outdoor activity such as hiking, kayaking, and riding ATVs. Brent worked closely with Shaun Barker to create the highly successful Shingo SYSTEM DESIGN workshop.

April Bosworth is a writer specializing in educational and informational topics. She has written about business, art history, yoga, nursing, software applications, and banking regulations. She currently teaches writing to adults learning English at the English Language Center of Cache Valley.