1st Edition
Systems Design Building Systems that Drive Ideal Behavior
The ground-breaking Shingo Model of 2008 introduced principles, systems, tools, and results. At that time, however, the systems element of the model did not receive the in-depth attention that other parts of the model did. As a result, organizations developed their own concept of systems. Some organizations have identified hundreds of systems and tools. In fact, the distinction between a system and a tool was not clearly defined until recently with the introduction of the Shingo SYSTEMS DESIGN workshop and the information discussed in this book.
With the development of the workshop, the Shingo Institute is now teaching the three essential systems—work, improvement, and management—as well as the five required communication tools that are necessary to improve an organization. You’ll find that when these systems are formalized, they work together to help create organizational excellence.
With Systems Design: Building Systems that Drive Ideal Behavior you’ll learn how to formalize the process of creating these three systems. In addition, a new tool, the Shingo system design map, is introduced. This book also details how you can improve the connections you’ve already made between the tools, systems, results, and principles of the Shingo Model.
Chapter 1: Organizational Excellence and the Shingo Institute
Back to Basics
The Shingo Institute
The Shingo Model and the Shingo Prize
The Six Shingo Workshops
The Shingo Model Series of Books
Chapter 2: Systems Overview
Introduction to Systems
Current State of System Thinking
Definition of a System
Informal Versus Formal Systems
Systems Drive Behavior
Three Essential Systems
The Systems Contribution
Chapter 3: Three Essential Systems
Systems Design
Three Types of Systems
Work Systems
Improvement Systems
Management Systems
Chapter 4: Five Required Tools
Tool #1: Standard Work
Tool #2: Reports
Tool #3: Feedback
Tool #4: Schedules
Tool #5: Improvement Log
Other Essential Components
The Why of Systems
Chapter 5: What Do We Mean by System Design?
Chapter 6: Work Systems
Work System Map
Systems
Tools
Results : Key Performance Indicators
Culture: Key Behavioral Indicators
Summary
Chapter 7: Improvement Systems
Improvement Sub-system Maps
Systems
Key Performance Indicators: What to Measure
Key Behavioral Indicators: What to Practice
Aim, Key Behaviors, and Key Performance Indicators
Organization-Wide Improvement
Chapter 8: Management Systems
Management System Map
Multiple System Responsibilities on One Map
Key Performance Indicators (KPI)
Key Behavioral Indicators (KBI)
Conclusion
Chapter 9: Case Studies
O.C. Tanner Case Study
Lifetime Products Case Study
Lessons Learned at O.C. Tanner and Lifetime Products
Chapter 10: Results
Key Performance Indicators
Key Behavioral Indicators
Measures and People
Ideal Results
Chapter 11: System Thinking
Peter Senge
Russell Ackoff
W. Edwards Deming
Resistance to Change
Putting It All Together
Systems Drive Behaviors
Creating a System Maps Project
Final Thoughts
Appendix A: Quotes from The Fifth Discipline by Peter Senge
Appendix B: W. Edwards Deming’s 14 Points for the Transformation of Management First
Glossary
Bibliography
About the Editors
Index
Biography
Brent Allen recently retired after 38 years of service from Lifetime Products, a leading manufacturer in outdoor basketball equipment, folding tables and chairs, outdoor storage, playground equipment, kayaks, and coolers. Brent was hired in 1981 as the general manager of American Playworld, a sister company to Lifetime. At that time there were eleven employees. By the end of 2018, Lifetime had 3,000 employees. Brent was a special education teacher before working at Lifetime and American Playworld. He received a degree in psychology and education at Weber State University. Brent has been happily married for 45 years and enjoys all forms of outdoor activity such as hiking, kayaking, and riding ATVs. Brent worked closely with Shaun Barker to create the highly successful Shingo SYSTEM DESIGN workshop.
April Bosworth is a writer specializing in educational and informational topics. She has written about business, art history, yoga, nursing, software applications, and banking regulations. She currently teaches writing to adults learning English at the English Language Center of Cache Valley.
