Part I: Establishing a Framework
1. What Is Technical Communication?
2. Design-Centric Communication
3. Style
4. Document Design
5. Ethics
Part II: Mastering Technical Genres
6. Activity Reports
7. Analytical Reports
8. Proposals
9. Oral Presentations
10. Resumes, Cover Letters, & Interviews
11. Instructions
12. Data Visualization
13. Technical Definitions
14. Technical Descriptions
Biography
Jon Balzotti is an associate professor in the English department at Brigham Young University, Provo, UT, where he teaches courses in technical communication, proposal writing, and style. His research interests include professional communication pedagogy, workplace genres, and digital learning environments.
