Techniques and Sample Outputs that Drive Business Excellence

Description

Many organizations are looking for that magic tool or methodology that will suddenly transform them into outstanding organizations. Unfortunately, there is no one right answer for all organizations or even for a single organization. Successful organizations skillfully integrate the appropriate improvement approaches with honesty, commitment, and constancy of purpose across all levels of... Read more

Many organizations are looking for that magic tool or methodology that will suddenly transform them into outstanding organizations. Unfortunately, there is no one right answer for all organizations or even for a single organization. Successful organizations skillfully integrate the appropriate improvement approaches with honesty, commitment, and constancy of purpose across all levels of management.

This book, part of The Little Big Book series, discusses the most common set of tools and methodologies used in managerial, strategic planning, project selection, and organizational improvement projects that are referred to throughout The Little Big Book series. It presents, in a concise no-nonsense format, the concepts and techniques that must be mastered by project managers and anyone tasked with managing an improvement project.

The tools covered in this book include affinity diagrams, brainstorming, cause-and-effect diagrams, the Kano model, organizational process improvement, Pareto analysis, project management, risk management, root cause analysis, storyboarding, value propositions, and workflow diagrams.

Because of the large number of tools and techniques covered, the book supplies concise operating guidance for each tool that is adequate to prepare readers to understand and use that tool. It also includes examples of how the tools are used.

The book provides a basic understanding of the tools you need to improve the processes you are currently using to manage your organization and, ultimately, to improve the quality, productivity, and agility of the products or services you are delivering to your customers.

The tools presented in this book are the essential tools that all organizations should be using. By understanding and using the tools covered in this book, you will possess a better overall understanding of the way your organization needs to function in today’s increasingly competitive environment.

This book is designed to supplement and provide additional direction in the use of the methodologies defined in the other books in The Little Big Book series

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Affinity Diagrams
Definition
     Its Uses
     General
     Preparation
     Example
     Software
Additional Reading

Brainstorming (Creative Brainstorming)
Definition
     Its Uses
     General
     Preparation
     Options
     Example
          The Wildest Idea Approach
          The Superheroes Approach
     Software

Cause-and-Effect Diagram
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Check Sheet
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Commitment Building
Definition
     Its Uses
     General
     Preparation
     Example

Consensus Building
Definition
Its Uses
General
Preparation
Example

Consequence Management
Definition
     Its Uses
     General
     Preparation
     Example

Control Charts
Definition
     Its Uses
     General
          Variables Control Chart
          Attributes Control Charts
     Preparation
          Variables Control Charts
          Rules for Identifying Special Causes of Variation
     Example
     Software
Additional Reading

Cost-Time Charts
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Data Gathering by Document Review
Definition
     Its Uses
     General
     Preparation
          Gathering Data by Document Review
     Example

Data Gathering by Interview
Definition
     Its Uses
     General
     Preparation
          Preparing for the Interview
          Identify Candidates for the Interviews
          Arrange the Time and Place for the Interview
          Prepare and Distribute Appropriate Briefing
          Materials to the Interviewees
          Conducting the Interview
          Note-Taking
     Example
          Questioning Technique

Data Gathering by Samples
Definition
     Its Uses
     General
     Sampling and Data Collection
     Preparation
     Example
     Software

Data Gathering by Surveys
Definition
     Its Uses
     General
     Survey Process
     Data Collection Method
          Self-Completion Surveys
          In-Person Interviews
          Telephone Surveys
          Computer-Assisted Telephone
          Interviewing (CATI)
     Sources of Error
          Bias and Accuracy
     Example
     Software

Data Stratification
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Delphi Narrowing Technique
Definition
     Its Uses
     General
     Preparation
     Example
          Using the Delphi Narrowing Technique

Employee Involvement
Definition
     Its Uses
     General
     Preparation
     Example

Facilitated Sessions
Definition
     Its Uses
     General
     Preparation
     Example

Flowchart
Definition
     Its Uses
     General
     Preparation
          Steps
     Guidelines and Tips
     Example
     Software
Additional Reading

Force Field Analysis
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Graphs
Definition
     Its Uses
     General
     Preparation
          X–Y Axes Graphs
          Line Graphs
          Multiple Line Graphs
          Bar or Column Graphs
          Area Graphs
          Gantt Charts (also referred to as Milestone or Planning Graphs)
          Pictorial Graphs
     Example
     Software

Kano Model
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Motivation Management
Definition
     Its Uses
     General
     Preparation
     Example
     Software
Reference

Negative Analysis
Definition
     Its Uses
     General
     Preparation
     Example
Additional Reading

Nominal Group Technique
Definition
     Its Uses
     General
     Preparation
          Using the Nominal Group Technique
     Example
     Software
Additional Reading

Organizational Change Management
Definition
     Its Uses
     General
     Preparation
     Example
          Elements of a Contract
          Ground Rules for Effective Contracting
          Contracting for OCM
          Effective Contracting
          Ask for Feedback
          Review the Meeting
          Additional Guidelines for Personal Organizational Relationships

Organizational Process Consultation
Definition
     Its Uses
     General
     Preparation
          Organizational Process Consultation Issues
          Organizational Process Consultation
          Interventions
          Task-Oriented Behaviors
          Relationship-Oriented Behaviors
     Example
          Conducting Organizational Process Consultation
          Consultant’s Role
          Observer Role
     Software
Reference

Organizational Process Improvement/Business Process Improvement
Definition
     Its Uses
     General
     Preparation for Process Redesign Methodology
     Preparation for Process Reengineering Methodology
          Phase I: Organizing for Improvement
          Phase II: Designing the Best-Value Future-State Solution (BFSS)
          Phase III: Implementation, Measurements, and Control
          Phase IV: Continuous Improvement
     Example
     Software
Additional Reading

Pareto Analysis
Definition
     Its Uses
     General
     Preparation
          Using Pareto Analysis
     Example
     Software

Prioritization Matrices
Definition
     Its Uses
General
Preparation
     Evaluating Using Prioritization Matrices
Example
Software

Process Capability Analysis (Cp)
Definition
     Its Uses
     General
     Preparation
          Analyzing Process Capability
     Example
          Analyze the Data for Process Capability
          Perform Further Analysis If Necessary
          Further Analysis (2)
     Software
Additional Reading

Project Charter
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Project Management
Definition
     Its Uses
     General
     Preparation
     Examples
          Project Plan Example
     Software
Additional Reading

Risk Management
Definition
     Its Uses
     General
          Dealing with Project Risk
          Assessing Project Risk
     Preparation
          When to Use FMEA
          FMEA Procedure
     Example
     Software

Role Mapping
Definition
     Its Uses
     General
     Preparation
          Conducting Role Mapping
     Example
     Software

Root Cause Analysis
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Run Charts
Definition
     Its Uses
     General
     Preparation
          Using a Run Chart
     Example
     Software

Scatter Diagrams
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Solutions Evaluation
Definition
     Its Uses
     General
     Preparation
     Example

Storyboarding
Definition
     Its Uses
     General
     Preparation
     Example
     Software
Additional Reading

Value Analysis
Definition
     Its Uses
     General
     Preparation
     Example
     Software

Value Engineering (VE)
Definition
     Its Uses
     General
     Preparation
     Example
Additional Reading

Value Proposition
Definition
     Its Uses
     General
     Preparation
     Example
     Software
Reference
Additional Reading

Voting
Definition
     Its Uses
     General
     Preparation
          Ballot Voting
          Show-of-Hands Voting
          What Is a Voting Output?
          Voting
Example
Software

Workflow Diagram
Definitions
     Its Uses
     General
     Preparation
     Example
     Software
Additional Reading

Glossary

Index

Author(s)

Biography

H. James Harrington, Chuck Mignosa

Techniques and Sample Outputs that Drive Business Excellence

Description

Table of Contents

Author(s)

Biography

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