The 90-Day ISO 9000 Manual: 1st Edition (Paperback) book cover

The 90-Day ISO 9000 Manual

1st Edition

By Peter Mauch, James Stewart, Frank Straka

CRC Press

184 pages

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Paperback: 9781884015113
pub: 1994-09-01
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Designed and written by professionals with extensive ISO 9000 Certification experience, the techniques and forms in this Manual have been used successfully to achieve certification at over 50 companies. The 90-Day ISO 9000 Manual provides the basic system you need in place to satisfy an ISO 9000 Audit.

First, ISO 9000 is explained and the registration process described in detail. Next, you are taken through exactly what you need to do to prepare for an audit. You are given the working instructions and forms you need to meet certification requirements. The forms are unique and have been designed specifically for ISO 9000 standards.

Since ISO 9000 is not designed to be a TQM program the authors have also included a special section that provides the information, instructions and forms needed for quality audits such as Q94 or Z1. If you want to take your program further than just ISO 9000 certification, the material is available to you.

The 90-Day ISO 9000 Manual includes the latest published draft of Q91 DIS, which is the formal public review copy. Companies that have recently been audited have noticed that certain improvements in documentation have been expected by registrars. These improvements require rewording the old standards. The new standards have been incorporated in this manual and several schemes have been modified.

The authors of The 90-Day ISO 9000 Manual have extensive experience working on ISO 9000 standards review, consulting with companies developing programs, registrar experience and international ISO 9000 activities. This manual will reflect a practical approach to registration for the next five years.

Table of Contents

ISO 9000: "The Basics" Book

1. What Is ISO 9000 and Why Is It Needed?

Development of Standards

How Was ISO 9000 Developed?

International Aspects of ISO 9000

The ISO 9000 Forum

ISO 9000 Adoption

International Standards Application

Regulation of Products for Sale in the European Community

ISO 9000/IEC Guide 25

European Community Product Safety and Liability Directives

Quality System Registration

European Accreditation of Certification

European Organization for Testing and Certification

The European Organization for Quality

The European Committee for Quality Systems and Certification

European Network for Quality Systems Assessment and Certification

Agreements between the European Community and Other European Countries

The ISO 9000 Standard and Non-European Countries

ISO 9000 Standards for the United States

Benefits vs. Cost of ISO 9000

Selecting the Registrar

Costs of Registration

The Role of Consultants in ISO 9000 Registration

2. Quality Concepts Contributing to the ISO 9000 Standard

History of Quality Control Systems

Quality in a Craft Society

Quality in the Mill

Beginnings of Quality Control

The Quality Improvement Era

Aspects of ISO 9000 Implementation

Quality Cost

Quality as a System

Product Design

Quality Culture

Total Quality Control: The Ishikawa Approach

What Is Quality Control?

The Quality Thought Revolution

Knowing True Quality

Expressing the Quality

The Quality Circle

Why Did Zero Defects Fail?

Financial, Performance, and Quality Audits: A Comparison of Similar Approaches

ISO 9000 and Management by Objectives

3. Applying the Quality Sciences to ISO 9000

How Does Quality Apply?

Quality in Business

Quality Organization

Business Modeling




Quality Organization as the Feedback Measure

Defining the Service

Service Analysis: A Telemarketing Example

Dilemma of Inexact Definitions

Risk Evaluation Criteria

Characteristic Parameters


Defining the Process

Organizational Chart

Procedural Flow Diagrams

Procedural Analysis

Procedural Flow Diagrams and ISO 9000

Problem Solving

Inspection and Testing, Calibration, and Quality Records

Inspection and Testing


Quality Records

Management Responsibility, Auditing, Corrective and Preventive Action

4. Quality Beyond ISO 9000

Common Issues

Problems in Implementing Quality Theory


Comments on Quality Standards

Standard for Total Quality Management

0 Introduction

1 Scope, Purpose, and Application

2 Normative References

3 Definitions

4 Management Leadership

5 Quality Information System and Results

6 Utilization of People

7 Customer Needs Identification

8 Service, Process, and Product Development

9 Operations

10 Quality Improvement


Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control