200 Pages
by
Routledge
200 Pages
by
Routledge
Also available as eBook on:
Would you like to feel more in control of yourself and your work? To cope comfortably with any demands the day throws at you? Deal easily with situations without guilt or worry? If so, this is the book for you! Social work is a stimulating and exciting career - but it can also be frustrating and exhausting. It’s easy to get so caught up in the challenges of work that it becomes difficult to see... Read more
Contents: Introduction; Understanding assertive behaviour; Barriers to assertiveness and how to overcome them; Looking the part: Non-verbal communication; Establishing rapport; Your rights as a social worker and as an individual; Making requests; Attending and chairing meetings; Giving feedback; Learning from criticism; Saying 'No' and setting boundaries; Handling aggression; Negotiation skills; Handling passivity in others; Keeping calm and confidence-building; Postscript; Bibliography; Index.
Biography
Patricia McBride
’... both readable ...and authoritative ... The tone throughout is positive and the author conveys successfully the impression that achieving the goal to be assertive is attainable and desirable, thereby encouraging readers to try out her ideas.’ Community Care ’I wish it had been available when I was a new social worker 20 years ago.’ Social Work Review
