The Basics of Benchmarking: 1st Edition (Paperback) book cover

The Basics of Benchmarking

1st Edition

By Robert Damelio

Productivity Press

80 pages

Purchasing Options:$ = USD
Paperback: 9780527763015
pub: 1995-08-29
Hardback: 9781138438521
pub: 2017-07-27

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The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.

Table of Contents

Chapter 1: The Language of Benchmarking
Chapter 2: Commonly Asked Questions About Benchmarking
Chapter 3: The Three Phases of Benchmarking: An Introduction
Chapter 4: Analysis Phase Outputs
Chapter 5: Discovery Phase Outputs
Chapter 6: Implementation Phase Outputs
Chapter 7: Conducting a Site Visit

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control