The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.
Chapter 1: The Language of Benchmarking
Chapter 2: Commonly Asked Questions About Benchmarking
Chapter 3: The Three Phases of Benchmarking: An Introduction
Chapter 4: Analysis Phase Outputs
Chapter 5: Discovery Phase Outputs
Chapter 6: Implementation Phase Outputs
Chapter 7: Conducting a Site Visit