2nd Edition

The Basics of Process Mapping

By Robert Damelio, Robert Damelio Copyright 2011
    184 Pages 86 B/W Illustrations
    by Productivity Press

    184 Pages
    by Productivity Press

    This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

    Why I Wrote the Basics of Process Mapping
    Key Features of Each Map
    Three Views of the Same Work
    Introduction to Phil’s Quick Lube
    Overview of an Oil Change—Work Sequence

    Thinking about Work
    What Is Work?
    Work: A Working Definition
    Why this Matters
    Work: Boundaries, Components, Features, and Properties
    Work Is a System; It Consists of Several Components
    Work: Viewed as a Process
    Work: Viewed as a Workflow
    Work: Viewed as a Value Stream
    (Process) Maps are Models of Work
    Some Assumptions Regarding Work

    Why Map a Process?
    Chapter Overview
    Why Map a Process?
    Reasons to Map a Process (Part 1)
    Reasons to Map a Process (Part 2)
    How Do the Two Lists of Reasons Compare?
    What Is a Model?
    Why Create a Model of Work?
    (Process) Maps as Models of Work
    "The Map Is Not the Territory" (It Is a Model of the Territory)
    New Types of Maps May Come and Go, but the Work They
    Represent Will Remain

    Relationship Maps
    How to Create a Relationship Map
    Relationship Map Interview
    Interpreting Relationship Maps
    Interpreting the Relationship Map View of Phil’s Quick Lube

    Cross-Functional Process Maps or Swimlane Diagrams
    How to Create a Cross-Functional Process Map
    Cross-Functional Process Map Interview
    Interpreting Cross-Functional Process Maps
    Interpreting the Cross-Functional Process Map of Phil’s Quick Lube

    How to Create a Flowchart
    Interpreting the Flowchart for Activity 2

    Seven Principles to Improve Flow
    Background of the Engagement
    Seven Principles for Improving Flow
    Principle 1: Improve Flow from the Outside In
    Principle 2: Measure What Matters to the Customer
    Principle 3: Make the End-to-End Flow Visible
    Principle 4: Identify and Remove Barriers to Flow
    Principle 5: Connect and Align Value-Creating
    Principle 6: Organize around the End-to-End Flow
    Principle 7: Manage the Flow Visually

    Appendix: Methods to Gain Content


    Damelio, Robert