The Benchmarking Book: 1st Edition (Paperback) book cover

The Benchmarking Book

1st Edition

By Tim Stapenhurst

Routledge

496 pages

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Paperback: 9780750689052
pub: 2009-04-20
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Description

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders.

The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies.

Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company’s processes and performance through benchmarking.

Table of Contents

PART I: What is Benchmarking?

1. What is Benchmarking?

2. Methods of Benchmarking

PART II: The Benchmarking Process

Phase 1 - Internal Preparation

3. Selecting a Project and Commissioning a Team

4. The Team Begins Work

5. Identifying and Selecting Benchmarking Participants

6. Metrics and Data

7. Normalization: How to compare apples with pears

8. How to Identify Benchmarking Metrics

9. Reviewing and Finalizing Metrics

10. The Importance of Operational Definitions and How to Create Them

11. Finalizing the Project Plan and Gaining Management Support

12. Inviting and Working with Participants

Phase 2 - Benchmarking Performances

13. Effective Acquisition of Complete Accurate Data

14. Turning Data into Recommendations

15. Finalizing the Report and Other Deliverables

Phase 3 - Improving Performance

16. From Report to Improvement

17. Beyond the Numbers: Gathering Information from Participants

18. Implementation Considerations

19. Copying with Understanding

PART III: Managerial and Organizational Aspects of Benchmarking

20. Management Roles and Responsibilities

21. An Introduction to Legal Issues and Working with Consultants

PART IV: Case Studies

22. Benchmarking IT at Citigroup

23. The Drilling Peformance Review - The Evolution of a Benchmarking Club

24. Benchmarking Local Goverment Services

25. The Best Practice Club

Bibliography

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS041000
BUSINESS & ECONOMICS / Management
BUS065000
BUSINESS & ECONOMICS / Total Quality Management
TEC032000
TECHNOLOGY & ENGINEERING / Quality Control