Although all primary care organisations have to develop business plans at every level, for many this is a new experience. This book will show the reader how., The Business Planning Tool Kit is a practical, comprehensive book that contains all the reader needs to know about business planning in primary care. The book includes topics on what to include in a business plan, personnel, finances, premises and information management. It is an interactive guide including links to websites that have practical templates for the reader to download and use. It takes general practitioners, practice managers, and managers in primary care groups, trusts, and health authorities through the business planning process in a clear, straightforward way., This book provides a whole new way of looking at how general practice can be managed and it does so in the form of a manual which gives whoever takes on the task the tools to do so. The layout of the book is a joy. Every section has sheets on which staff members can write their comments on the issue in hand. Users of this book are likely to find themselves in a healthier practice because of it.’ Andrew Polmear, in the Foreword
Table of Contents
Foreword, About the author, The website, Acknowledgements, Part One, 1 Why business plan?, 2 What is an organisation?, 3 What to include in a business plan, 4 Marketing and finance, Part Two, 5 Clinical risk, 6 Prescribing, 7 Communication within the practice, 8 Information management and technology (IM & T), 9 Health needs and health gain, 10 Audit, Part Three, 11 Staff roles and responsibilities, 12 Policies and procedures, 13 Employment law and equalities, 14 Personnel v human resource management, 15 The learning organisation, 16 Preparing for the future, Index
Annie Phillips has written professionally about health and health management since she qualified as a speech and language therapist in 1978. She has over 20 years’ NHS experience in primary and secondary care as a clinician and manager., Her 10 years as a speech and language therapist led to the research and publication of an international dysphasia/dementia screening test, presented at the 1986 British Aphasiology Conference. She has won various prizes and awards for her subsequent work. and in the 1990s she was a finalist in Medeconomics’ Good Management Awards, and regional winner in a national British Institute of Management competition on ch ange management., She worked as a practice and fund manager for a five-partner training practice in central Brighton from 1989 to 1998; from then as an independent health advisor, trainer, and management consultant to general practice, PCG/Ts and health authorities., Throughout her career she has written extensively for the therapy, GP and management press. She currently writes on contemporary management issues for a range of publications, including the Health Service Journal, Community Care, Doctor, Primary Care Manager and Croner Publications, with a focus on healthcare politics and human resource management., As a management consultant, her interest is in organisational analysis and the development of healthy organisations, with a focus on finding ways to manage stresses and conflicts, understanding and alleviating dysfunctional communication and developing effective management strategies., Annie can be contacted via [email protected] or www.anniephillips.co.uk.