The Computer and the Clerk: 1st Edition (Paperback) book cover

The Computer and the Clerk

1st Edition

By Enid Mumford, Olive Banks


262 pages

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Paperback: 9780815387251
pub: 2020-02-01
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Hardback: 9780815387206
pub: 2018-03-27
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eBook (VitalSource) : 9781351173681
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Originally published in 1967 and the result of extensive interviews and case studies, this book examines the implications of technical change. Although focussed on the early introduction of computers the kinds of problems discussed in this book are found in technical change more widely and the book therefore continues to have enduring relevance. The book is divided into three parts - an attitude survey of the administrative staff in departments affected by the introduction of computers, a study of the mechanisms of change and a second survey and re-examination of departmental organisation and work flow.

Table of Contents


Part 1: Offices in Transition

1. Some Problems of Office Automation

2. Clerks and Social Change

Part 2: Our Case Study Firms

3. The Royal Exchange Bank - The Development of the New Computer Centre

4. The Royal Exchange Bank - Work Organisation and Staff Attitudes Before the Change

5. The Royal Exchange Bank - The New Work System

6. The Royal Exchange Bank - An Analysis After the Change

7. Carters - The Introduction of a New System

8. Carters - The Accounts Department

Part 3: The Analysis of Change

9. Change and Its Consequences

10. The Management of Change

11. A Practical Approach

About the Authors

Enid Mumford

About the Series

Routledge Library Editions: The Economics and Business of Technology

Originally published between 1967 and 1999 the 50 volumes in this set examine the impact of technology on economics and international business. The volumes:

  • Present a synthesis of business functions and economic analysis and ask what the implications for skills development are and the effect of public policy
  • Report on global companies' experience with computers in company training in such areas as banking, finance, insurance, manufacturing, IT, the retail industry, transport, telecommunications and energy.
  • Look at the way in which some businesses in high technology manufacturing industry have organised their structures and processes in order to manage product innovation effectively.


Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Economics / General
BUSINESS & ECONOMICS / International / Economics
BUSINESS & ECONOMICS / Economics / Theory