The Computer and the Clerk  book cover
1st Edition

The Computer and the Clerk

ISBN 9780815387251
Published January 23, 2020 by Routledge
266 Pages

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Book Description

Originally published in 1967 and the result of extensive interviews and case studies, this book examines the implications of technical change. Although focussed on the early introduction of computers the kinds of problems discussed in this book are found in technical change more widely and the book therefore continues to have enduring relevance. The book is divided into three parts - an attitude survey of the administrative staff in departments affected by the introduction of computers, a study of the mechanisms of change and a second survey and re-examination of departmental organisation and work flow.

Table of Contents


Part 1: Offices in Transition 

1. Some Problems of Office Automation

2. Clerks and Social Change

Part 2: Our Case Study Firms

3. The Royal Exchange Bank - The Development of the New Computer Centre

4. The Royal Exchange Bank - Work Organisation and Staff Attitudes Before the Change

5. The Royal Exchange Bank - The New Work System

6. The Royal Exchange Bank - An Analysis After the Change

7. Carters - The Introduction of a New System

8. Carters - The Accounts Department

Part 3: The Analysis of Change

9. Change and Its Consequences

10. The Management of Change

11. A Practical Approach

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Enid Mumford