1st Edition
The Digital and AI Coaches' Handbook The Complete Guide to the Use of Online, AI and Technology in Coaching
This comprehensive practitioner guide supports coaches in developing their understanding of digital technologies and how to work in ever-changing digital environments, and shows coaches how to craft their own practices to take advantage of working online.
The practice of coaching is undergoing significant change, with technology widely embedded and used in professional coaching services today. Coaching practitioners worldwide are adapting to digital environments, and a host of new technological tools have come into play, from the developments in virtual reality to AI-informed coaching, and from coaching bots to workplace apps. Edited by Jonathan Passmore, Sandra J. Diller, Sam Isaacson and Maximilian Brantl, this third book in the acclaimed Coaches’ Handbook Series brings together internationally respected coaching experts and practitioners to share the most up-to-date know-how. The book takes you through key technical developments, the critical factors in making digital coaching successful, and how to build a coaching business using these technologies. The book also considers the impacts on the wider industry and concludes with a number of case studies of global coaching organisations and their experiences of using digital techniques, including CoachHub, BetterUp and EZRA.
Aimed at coach practitioners, their supervisors, trainers, and student coaches on accreditation programmes or undertaking training for a certificate in coaching, this book showcases best practice, new ideas and the science behind the digital revolution within coaching practice and the coaching industry.
Part I: Coaching Practice
1. Defining digital coaching
Jonathan Passmore & Sandra Diller
2. The future of work is the future for coaches
Carsten Schermuly, Max Brantl & Sandra Diller
3. Keeping up-to-date with technology change
Priya Hunt
4. Marketing a digital coaching business
Michael Beale & J. D. Meier
5. The impact and side effects of digital coaching
Natalie Michalik & Jonathan Passmore
Part II: Technologies
6. Video mediated coaching
Tammy Tawadros
7. Artificial Intelligence coaching chatbots
Nicky Terblanche
8. Technologies for creativity in coaching
Auriel Majumdar & Stephen Brown
9. Technologies for systemic coaching
Sam Isaacson
10. Technologies for VR coaching
Andrew Strange & Sam Isaacson
11. Technologies in reflective practice
Clare Beckett-McInroy & Benita Stafford-Smith
Part III: Critical Factors
12. Setting up your online coaching environment
Jonathan Passmore
13. Building empathy and trust in online environments
Hannes Schilling & Simone Kauffeld
14. Relational factors in digital coaching
Harald Geißler & Stefanie Rödel
15 Creating media rich environments for digital coaching
Harald Geißler & Stefanie Rödel
16. Managing cybersecurity
Alexandra J.S. Fouracres
17. Managing ethics online
Rachel Hawley, Eve Turner, & Ioana Iordanou
Part IV: Digitalization and Diversity
18. Artificial Intelligence diversity bias
Eva Gengler, Ilse Hagerer, & Alina Gales
19. Diversity, inclusion and belonging in digital coaching
Naema Pasha
20. Digital coaching with neurodivergent people
Nancy Doyle
Part V: The Coaching Industry
21. The changing nature of the coaching industry
Rosie Evans-Krimme & Jonathan Passmore
22. The potential for Artificial Intelligence in coaching
Joel A. DiGirolamo
23. The business of digital coaching
Carol Braddick & Woody Woodward
Part VI: Coaching Practice
24. One-to-one digital coaching
Brajesh Bajpai & David Clutterbuck
25. Coaching the team in digital workplaces
Tünde Erdös
Part VII: Case Studies
26. EZRA. Building a platform for a superpower
Nick Goldberg & Jack Prevezer
27. CoachHub
Matti Niebelschütz & Yannis Niebelschütz
28. Coaching.com
Alex Pascal
29. Sounding Board
Lori Mazan & Christine Tao
30. PocketConfidant AI
Olivier Malafronte
31. Rocky AI
Harry Novic
32. Optify
Pam Krulitz
33. Delenta
Sam Samarasinghe
34. uExcelerate
Amit Kumar
35. evoach
Rebecca Rutschmann
36. Ovida AI
Alex Haitoglou
Biography
Jonathan Passmore is an international respected chartered psychologist, researcher and writer in the field of coaching. He has published widely over the past two decades including 40 books and over 250 scientific articles and book chapters.
Sandra J. Diller is Assistant Professor for Organizational Psychology at the University of Seeburg, a Coach and Trainer at the LMU Center for Leadership and People Management, and a Research Affiliate at the Institute of Coaching, Harvard Medical School.
Sam Isaacson is an independent coach and consultant co-founder of AIcoach.chat and founder of the Coachtech Collective, a global community of coaches grappling with the cutting edge of technology. He writes widely around the intersection of coaching with technology.
Maximilian Brantl is a seasoned consultant focused on strategy advisory of Fortune Global 500 companies on management and supervisory board level, and is a certified coach, currently writing his dissertation in the field of digital coaching. He specialised in orchestrating holistic organisational and cultural transformations as well as strategic reinvents. He also designs and executes leadership assessments and development journeys for C-suite executives.
“The Digital and AI Coaches' Handbook brings together the leading experts from across the field to provide a comprehensive, informative text - a must buy for those in the future of coaching.”
Dr Natalie Lancer, Chair of the British Psychological Society's Division of Coaching Psychology“What an amazing array of relevant topics for Digital and AI coaches, provided by a broad range of subject experts!”
Stephen Murphy, EMCC Global VP Thought Leadership & Development“This book will have an immense impact helping create knowledge, understanding and the development of digital and AI within the coaching sector. It will help the reader stay abreast with the revolution impacting our sector.”
Mohau Mphomela, President, COMENSA
“Grounded in research, this book defines exactly what digital coaching is, what it isn’t, but most importantly, it provides the science and theoretical knowledge behind how and when to use these tools for maximum effect. The ever-growing use of technologies is changing by the second, which means continual evolution of the way we work to match the pace of change. This book supports that approach, and it is why The Digital and AI Coaches' Handbook is on my recommended list of books to read in 2024!”
Catherine Pearson, PCC Executive Coach, Executive Director, Leadership and Executive Coaching, Global Investment Bank
“The world of coaching is privileged to have this gift of a book now. The Digital and AI Coaches' Handbook is a must-have for any coach, leader of human development or practitioner who wants to stay abreast of fast-paced changes in this and related spaces.”
Dr Dumi Magadlela, ICF Global Chair
