1st Edition

The Digitalization of the 21st Century Supply Chain

By Stuart Rosenberg Copyright 2021

    The goal of this book is to gain a clear picture of the current status and future challenges with regard to the digitalization of the supply chain – from the perspective of the suppliers, the manufacturers, and the customers. They were the target groups of the book.

    Digitization has touched upon all aspects of businesses, including supply chains. Technologies such as RFID, GPS, and sensors have enabled organizations to transform their existing hybrid (combination of paper-based and IT-supported processes) supply chain structures into more f lexible, open, agile, and collaborative digital models. Unlike hybrid supply chain models, which have resulted in rigid organizational structures, unobtainable data, and disjointed relationships with partners, digital supply chains enable business process automation, organizational flexibility, and digital management of corporate assets.

    In order to reap maximum benefits from digital supply chain models, it is important that companies internalize it as an integral part of the overall business model and organizational structure. Localized disconnected projects and silo-based operations pose a serious threat to competitiveness in an increasingly digital world.

    The technologies discussed in this text – artificial intelligence, 3D printing, Internet of things, etc. – are beginning to come together to help digitize, automate, integrate, and improve the global supply chains. It’s certainly an exciting and challenging time for both new supply chain professionals and long-time supply chain professionals.


    Part 1. Digitalization of 21st Century Supply Chain with LEAN Methodology

    1. Introduction Supply Chain Terminology

    2. Just-in-Time

    3. Value Stream Mapping

    4. Kaizen

    5. The Five S’s

    6. The Five Why’s

    Part 2. Digitalization of Supply Chain Procurement

    1. The Reinvention of Procurement

    2. The Transformation of Procurement into a Global Force

    3. Procurement and Digitalization – Automation

    4. Saving Procurement from Itself

    5. Procurement and Supply Chain Sustainability

    6. Procurement Solutions in the Digital Age

    Part 3. Supply Chain Logistics/Transportation

    1. What is Logistics

    2. Logistics in the 21st Century

    3. The Merger of the Physical and Digital Supply Chains

    4. 21st Century Digital Logistical Solutions

    Part 4. Inventory Management in the Age of Digital Automation

    1. How Artificial Intelligence solves the riddles of Inventory Management

    2. How Big Data is changing Inventory Management

    3. Misconceptions on Managing Inventory in A Digital Driven World

    4. Best Practices in Inventory Management in The Digital Age

    Part 5. Supply Chain Warehousing in the 21st Century

    1. 20th Century Warehouses are Passe

    2. How to Keep Up With Distribution Center Automation & Digitalization

    3. The Five Steps to A 21st Century Warehouse


    Part 6. Supply Chain Demand Planning

    1. The Ten Critical differences between 20th Century and the 21st Century

    2. Demand Planning Needs to Incorporate More Than……

    3. 20th Century Leadership versus 21st Century Leadership

    Part 7. Supply Chain Customer Service

    1. Contemplating On The History Of Customer Service

    2. Customer Service Re-invented for the 21st Century

    3. How Will Customer Service be Reinvented for the Digital Age

    4. Improving Customer Service in the Age of E-Commerce

    5. Customer Focus Innovation

    6. Customer First Culture & Alignment

    7. Navigating the Internal Politics of Change

    Part 8. Supply Chain Predictive Analytics

    1. Looking into the Future: Predictive Analytics & Supply Chain

    2. Predictive Analytics and Manufacturing

    3. Predictive Analytics and Transportation Management Systems

    4. Transportation in the Age of Artificial Intelligence

    5. The Final Mile Delivery

    6. Predictive Analytics and Mainstream Business Tools

    7. Using Predictive Analytics to Drive Sales and Customer Service

    Part 9. The Role of the Human Factor in the Digitalized Supply Chain

    1. Are Human Jobs at Risk with Automation

    2. Human Factor Engineering in the Supply Chain

    3. Automation Grows, But Will We Still Need People

    4.: What Impact will Automation Have On Warehouse Workers

    5. The Role of Human Factors on Future of Manufacturing



    Stuart M. Rosenberg is an accomplished supply chain management professional with a number of years of experience using outstanding communication and leadership skills to coach, mentor, and motivate professionals in challenging environments. As the president of First Choice Supply Chain, his reputation as a savvy supply chain leader is beyond reproach for delivering resourceful business strategies and customerfocused solutions. His work with several worldwide corporations – Johnson & Johnson, Cadbury, Reckitt Benckiser, and Linde Gas, NA – and his far-reaching experience in launching, managing, and mentoring new programs and strategies resulted in greater customer confidence and improved business results. He has written and published numerous supply chain articles encompassing all disciplines of supply chain. In addition to his worldwide corporate experience, Stuart is an adjunct professor of supply chain at Brookdale Community College and Hudson Community College. Stuart also sits as an advisory board member at Seton Hall University’s Stillman School of Business. He lives with his wife and son in New Jersey.