1st Edition
The Discourse of Comfort in Chinese Online Medical Consultations
By Ying Jin
Copyright 2026
186 Pages
1 B/W Illustrations
by
Routledge
186 Pages
1 B/W Illustrations
by
Routledge
Also available as eBook on:
This book integrates perspectives from conversation analysis (CA) and discursive psychology to shed light on doctor-patient communication in asynchronous web-based interactions through the lens of the discourse of comfort. While previous research has been done in this space on face-to-face encounters, this book seeks to bring further attention to comfort in online text interactions between... Read more
Acknowledgements
Chapter 1 Introduction: Toward an interactional understanding of comforting and online healthcare
Chapter 2 Preliminaries and methodology
Chapter 3 “This is quite common”: Normalizing and reassuring
Chapter 4 Showing compassion
Chapter 5 Rendering bad news bivalent
Chapter 6 Resistance to comfort and its management
Chapter 7 Summary, emergent themes, and future directions
Index
Biography
Ying Jin is Research Assistant Professor in the Department of English and Communication at The Hong Kong Polytechnic University.
