2nd Edition
The Essentials of Managing Quality for Projects and Programmes
Acknowledgements
Foreword
Preface
Navigation
1. Introduction
2. Quality definition
3.Setting expectations
4.Quality roles
5.Planning for quality
6.Controlling quality
7. Quality assurance
8. Testing for quality
9. Quality at implementation
10. Glossary
11. Bibliography
12. Appendix A - Construction of a paper cat
13. Appendix B - Completed Quality Plan Example
14. Appendix C - Sample documentation standard
15. Index
Biography
John Bartlett is an author with deep business experience of directing change through projects and programmes. He is a Fellow of the Association for Project Management and has written widely on the subject, including three books, on risk management, programme management and quality management.
