1st Edition
The Executive Medical Services Professional What It Takes to Get to the Top!
1 What You Don’t Know Can Hurt You
2 Becoming Your Best Self
3 Getting to the Top – Stretch Yourself
4 Getting to the Top – Adapt and Grow
5 Getting to the Top – Embrace Your Strengths
and Weaknesses
6 Success as You See It
7 Generational Shifts in the Workplace
8 Converging Gender Roles
9 Rethinking Leadership
10 Emotional Intelligence
11 Good Character – Key to Your Success
12 Facts Versus Perceptions, aka Leadership
Blindness
13 How to Influence Leadership Changes from
Within
14 Coaching/Lessons in Leadership
15 Servant Leader
16 Invest in Your Future
17 Things to Remember
18 Next Steps
Appendix A: EMSP Professional Development
Creed
Appendix B: EMSP Code of Conduct
Appendix C: EMSP Core Competency Formula
Appendix D: EMSP Core Competency Model
Appendix E: EMSP Value Assessment Tool
Appendix F: EMSP Core Competency
Model – Skills
Appendix G: EMSP Core Competency
Model – Personal
Appendix H: EMSP Core Competency
Model – Career
Appendix I: EMSP Self-Assessment Competency
Tool
Appendix J: EMSP Performance Profile
Appendix K: EMSP Position Statement
Appendix L: Reference Guides
Biography
Donna Goestenkors, Georgia Day
"Donna Goestenkors and Georgia Day succinctly capture the ever-changing and challenging role of today's MSP. Newcomers and veterans alike will see leadership through a new lens, while learning strategies to reach your full potential."
Dr. Mary Baker, CPMSM, CPCS, FMSP, Sunbury, OH
"Reading EMSP is like having both champion mentors, Donna and Georgia, on your shoulder. You'll want to keep this book nearby, refer to it often, and recommend it to your colleagues. It's a new resource for the industry."
Larry DeHoyos, CPCS, PESC, Keller, TX
"Reading EMSP is like having an expert whispering in your ear. You'll want to keep it nearby, refer to it often, and recommend it to your colleagues."
Robert Gomes, FACHE, Phoenix, AZ
"Join Georgia and Donna, experts in the industry in navigating the way to take the high road in professionalism and work ethic, but also for insight in the healthcare industry that is still unknown to the average person - Medical Staff Services."
Stephanie Russell, BS, CPMSM, CPCS,
Colorado Springs, CO
"To truly excel, an MSP needs self-awareness, ambition, and tenacity. EMSP delivers the roadmap for the climb to the top.
Yesenia Servin, CPMSM, Berwyn, IL
"Donna and Georgia share their "insiders" perspective on how to succeed in the Medical Staff Services industry. You’ll understand how to avoid potential pitfalls, embrace leadership opportunities, take risks and reach your full potential." Don’t miss this opportunity to live your dream!"
Nicole Keller, MSHM, CPHQ, CPHIT
"In a world where ethics can seem antiquated, Goestenkors and Day stand out from the crowd, championing impeccable principles and standards for Medical Services Professionals. Brava!"
Wendi Stivers, BS, Arroyo Grande, CA
"In the ever changing and chaotic world of healthcare, Goestenkors and Day have hit the mark on the essential tips and tools necessary for career advancement for both the novice and seasoned MSP. A must read!"
Mary Jo Sexton-Tosh, MSA, Swansea, IL
