This book, first published in 1963, examines the various aspects, roles and necessary skills of management in the transport industry. It looks at both the internal and external relations of the management.
Part 1. External Relations of Management 1. Relations with Customers 2. Relations with State 3. Relations with Shareholders, Suppliers, and the Public 4. Organisation and External Relations Part 2. Internal Relations of Management 5. Elements of Organisation 6. Theory of Organisation 7. Costs and Savings of Organisation 8. Principles of Subordination 9. Organisational Groups 10. The Human Element in Organisation 11. Industrial Relations 12. The Nature and Task of General Management 13. Finance Management 14. Purchasing Management 15. Production Management 16. Marketing Management 17. Personnel Management 18. Development Management Part 3. The Individual Manager 19. The Person and the Task 20. The Making of Managers 21. Rewards for Managers