The Global Quality Management System Improvement Through Systems Thinking

Homage to Quality and Lean Six Sigma Gurus
Origins of Quality

Quality Management System as a Management Strategy
The Business Excellence Pyramid
Quality Management System as a System-Level Strategy
Change to the System Is Required to Change the Performance
If Your System Will Not Let You, You Cannot Satisfy the Customer Fully

Quality Management System
ISO
The ISO 9000 Family
Function of the Management System Standards
Steps to Implement QMS
Arrival of ISO 9001:2015
Quality System Documents
The Global QMS Processes
Records Required by ISO 9001:2008

Identification and Improvement of Processes
Introduction
Turtle Diagrams
Charting Processes to Control Process Variables
The Finance Management Process
The Project Management Process
The Purchasing Process
The HR Process
SIPOC Diagrams for Performance Management
Generic Process to Improve a Process Using Plan– Do– Check–Act—Fix, Focus, Flex

Global Quality Audit Processes
Process Control Plan Audit (PCPA)
Audit Points Allocation Method for Each Criterion
Explanations of Actions Required for Each Point
Audit Guide for Each of the Nine Areas
Conduct Additional Audit for the Eight Management Principles
Audit of Eight Management Principles Based on ISO 9001:2008

Global Quality Management System Processes
Management Review Process
Quality Training Process
Change Control Process
Processes to Identify Special Characteristics
Supplier PPAP/FAI
Supplier Quality Management Process
Failure Mode and Effects Analysis for Product Design and Production Processes
Process Control Plans
Measurement System Analysis
"Fresh Eyes" Audit
Common Manufacturing and Special Process Audit
Process Capability Methods and Requirements
Control of Nonconforming Material
Performance Analysis and Improvement Process
Corrective and Preventive Action Process
Quality Alert System
Risk Management

Fast Customer Response
Scope
Purpose
Responsibility
Benefits
Problem Identification

Problem Solving
Problem-Solving Process Definition
Problem Definition
Problem-Solving Principles
Eight Disciplines (8D) Problem Solving
What Is Eight Disciplines?
Description of the Disciplines
Lessons Learned Process

Drill Deep/Drill Wide Method for Permanent Corrective Action
Objective
Describe the Problem
WHY Process
Why Most Quality Problems Occur Again and Again
Root Causes Relating to "PREVENT"
Root Causes Relating to "PROTECT"
Root Causes Relating to "PREDICT"
Drill Wide and Institutionalize

Quality Operating System: The Engine That Perpetuates Continuous Improvement
Purpose of QOS
What Is QOS?
Understanding QOS
The QOS Meeting
QOS Assessment

Conclusion
Appendix: Quality Manual
Glossary
Bibliography

Biography

Suresh Patel is a past technical director and operational excellence executive. He earned a B.E. Electrical degree from M.S. University Baroda, a Master’s in Production Technology from South Bank University, London, and an MBA from the University of Texas at Brownsville. He is a Certified Reliability Engineer, Certified Quality Engineer, and Certified Management Systems Auditor. He has developed a wide range of products/processes and has helped establish six manufacturing plants in India and five US plants in Mexico. His career path has enabled him to work in industries in India, UK, Europe (Denmark, Italy and Belgium), USA, China, Mexico, and Chile (SA).