The Good and the Bad News about Quality: 1st Edition (Hardback) book cover

The Good and the Bad News about Quality

1st Edition

By Schrock

CRC Press

264 pages

Purchasing Options:$ = USD
Hardback: 9780824778453
pub: 1988-02-09
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This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. It is intended for those in manufacturing, engineering, marketing, and management.

Table of Contents

1. The Good and the Bad News About Quality 2. Myths and Realities 3. Keys to Managing Quality 4. Key 1: Knowledge of Customer Requirements 5. What Bugs Customers? 6. The Ultimate in Displeased Customers 7. Learning from the Customer 8. Key 2: Anticipating Defects 9. Quality Catastrophes 10. Management Controllable Defects 11. Worker Controllable Defects 12. Key 3: Quick Detection of Defects 13. Inspecting for Defects 14. Reporting Defects 15. Key 4: Coordination 16. Making Coordination Work 17. Coordinators: Who Will Lead? 18. Key 5: Effective Problem Solving 19. Basic Statistics 20. Process Capability 21. Which Product Is Best? 22. Is the New Way Really Better? 23. Frequency Distribution Charts 24. Interpreting Control Charts 25. Controlling Processes with Pre-Control 26. Divide and Conquer 27. Understanding Regression Analyses 28. Designing Experiments 29. Plan Experiments—Don't Muddle Through 30. Traps, Snares, and Pitfalls Along the Way 31. Quotable Quotes

About the Series

Quality and Reliability

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Project Management
TECHNOLOGY & ENGINEERING / Industrial Engineering