The Good and the Bad News about Quality  book cover
SAVE
$28.00
1st Edition

The Good and the Bad News about Quality



ISBN 9780824778453
Published February 9, 1988 by CRC Press
264 Pages

 
SAVE ~ $28.00
was $140.00
USD $112.00

Prices & shipping based on shipping country


Preview

Book Description

This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. It is intended for those in manufacturing, engineering, marketing, and management.

Table of Contents

1. The Good and the Bad News About Quality 2. Myths and Realities 3. Keys to Managing Quality 4. Key 1: Knowledge of Customer Requirements 5. What Bugs Customers? 6. The Ultimate in Displeased Customers 7. Learning from the Customer 8. Key 2: Anticipating Defects 9. Quality Catastrophes 10. Management Controllable Defects 11. Worker Controllable Defects 12. Key 3: Quick Detection of Defects 13. Inspecting for Defects 14. Reporting Defects 15. Key 4: Coordination 16. Making Coordination Work 17. Coordinators: Who Will Lead? 18. Key 5: Effective Problem Solving 19. Basic Statistics 20. Process Capability 21. Which Product Is Best? 22. Is the New Way Really Better? 23. Frequency Distribution Charts 24. Interpreting Control Charts 25. Controlling Processes with Pre-Control 26. Divide and Conquer 27. Understanding Regression Analyses 28. Designing Experiments 29. Plan Experiments—Don't Muddle Through 30. Traps, Snares, and Pitfalls Along the Way 31. Quotable Quotes

...
View More