This book gives the reader an inside look at creating a new healthcare service using practical examples and scenarios one would face if doing it themselves. This workbook is a follow-up to the recently published, Lean Design in Healthcare and offers a tactical version of the principles provided in the book. It parses the dialogue out into detailed reasons for the Lean Design in Healthcare’s position and principles. This workbook contains examples and many exercises for the reader to complete to begin their own innovation journey.
Lean Design in Healthcare chronicles the journey of a fictitious healthcare delivery organization using the Simpler Design System principles based on Lean methodologies. While the characters and actual story is fictitious, it is based on the journey many healthcare systems and clients have taken, the issues they have faced, and the successes and failures they’ve had. This workbook takes the initial story further and includes leadership quotes and best practices to support the dialogue introduced in the first book. Exercises will be custom designed to match the story flow and provides practical information that readers can immediately apply in their work. Each chapter will start with an introduction and contain 10 exercises per chapter. Tools include those gleaned from actual application of Lean Product Development, Agile, Design for Six Sigma, and Design Thinking Principles.
Table of Contents
3 Basic Tools
4 RED Framework
Adam Ward is the Innovation leader for Simpler, an IBM Company. He started his career as a mechanical engineer designing cars for Honda R&D, Americas. GE Healthcare hired him away to apply his product development experience to their $8B Diagnostic Imaging division. After several years and award-winning projects as an internal consultant, he joined Simpler, the world’s largest Lean transformation company to lead the Simpler Design Practice. In the ten years Adam has been consulting, he has been exposed to multiple industries but has become passionate about healthcare transformation. His deep subject matter expertise in new product and service development, comfort level with senior executives, understanding of organizational transformation issues and knowledge of the industry uniquely positions him as an authority on innovation in healthcare.
"Drama, pride, and professionalism are all chronicled in this new page turner, while the background music belts out pernicious plotting and intrigue. Sounds like a novel but it is life imitating art. Adam Ward has given us a peek inside the looking glass of today’s healthcare marketplace. Kudos to Adam for allowing us all to peer in with him."
David B. Nash MD, MBA. Founding Dean, Jefferson College of Population Health, Philadelphia, PA
"As healthcare organizations move from provider-centric to patient-centric care models, Adam Ward’s Lean Design in Healthcare takes a systems perspective to describe how to redesign your organization and processes. A must-read for anyone interested in transforming healthcare systems."
Aravind Chandrasekaran, Associate Professor and Academic Director (MBOE), The Ohio State University
"Healthcare is undeniably in need of an extreme makeover, with patient-focused innovation at the heart of the solution. What’s needed is a practical guide to answering the essential questions of what to do and how to do it. Enter Lean Design in Healthcare. Through a compelling story based on a real-world experience, Adam Ward reveals the principles and practices every health care leader needs to build organizational excellence in innovation."
Matthew E. May, author, The Elegant Solution and Winning the Brain Game.