204 pages | 14 Color Illus.
We hurtle ahead with technology, apps, and the newest innovation in a world where we seem to need constant online presence and "availability." You are in if you quickly adapt the newest technical "solution" and out if you wait too long or even have doubts about its usefulness.
Information and communication technology (ICT) service providers, suppliers, and customers all try to make sense and make the most money out of technology developments and constant innovation with the help of frameworks, methodologies, best-practice approaches, and models. They continuously improve, align, integrate, and optimize but unfortunately don’t apply that to safeguarding quality.
We have created an environment where professionals of the tech sector are stimulated or forced to create, deliver and support poor products and services to ever increasing unhappy customers. This creates stress and moral dilemmas.
We are living in a constant hyped up society without questioning (enough) what we are doing and if it makes sense. It’s time for some critical thinking, reflection and contemplation.
This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other. In addition, it helps them conduct their business in such a way that customers as well as service providers and suppliers achieve satisfaction. Not just stated in a customer survey but crystallized in actual deeds.
We don’t have to make dramatic changes and overhauls to achieve a healthier and more productive way of doing business. It implies a different mindset, a different way of interacting and a different approach to and use of the many frameworks, models and methodologies being introduced ceaselessly.
IT professionals are presented with practical guidelines regarding the use of those methodologies and models, the building and managing of healthy business relations and how to ensure quality delivery of products and services. The result will be a more satisfying and less stressful work environment for all parties involved.
"A valuable, practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT."
-- Erik van de Loo, Director Executive Masters in Change, INSEAD Professor of Organisational Behaviour, INSEAD Business School
About the Author. Preface. Chapter 1: The Sorry State of Affairs. Information makes the world go around. Methodologies, models and frameworks galore. The ICT Bermuda Triangle: Service Providers, Customers and Suppliers. Chapter 2: The Hallelujah Anglo Saxon Capitalist Model. Money, money, money… but we do it for the customer! Winners & Losers, Us & Them. Not humans, but human resources, stupid! Doing the right thing, right, the first time. Moral split. Chapter 3: The Fear Factor. Dancing to the tune of the Pied Piper. Professionals versus zombies. Moral burn out and ethical obsolescence. Chapter 4: The Way Forward. Imagine, a value-based economic business model. Psychological waste. What to do with all these frameworks and models. Responsibility and Accountability…oh dear. Chapter 5: Conclusion.