The Internet and the Customer-Supplier Relationship: 1st Edition (Hardback) book cover

The Internet and the Customer-Supplier Relationship

1st Edition

By Stefano Ronchi


234 pages

Purchasing Options:$ = USD
Hardback: 9781138714366
pub: 2017-11-24
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eBook (VitalSource) : 9781315197913
pub: 2018-01-12
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This title was first published in 2003. An exhaustive and synthetic framework for the use of Internet tools in customer-supplier relationships is one aspect of e-business that is still missing from existing literature. This book analyses the main management implications related to the adoption of the Internet in the supply chain and unifies different research studies and contributions in order to build such a framework. It is based on wide empirical evidence including four in-depth case studies in both Europe and the US, a cross-industry survey of more than 160 US companies and website research describing emerging Internet initiatives in B2B relationships. By creating a concrete link between theory and practice it should appeal to academics and practitioners alike.

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