The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:
The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.
"Engaging and thought-provoking throughout, this corpus-assisted study of patient feedback combines theoretical discussions with a wealth of empirical and practical insights. It will be of great interest to linguistics and communication scholars as well as health practitioners."
Nelya Koteyko, Queen Mary University of London, UK
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The Routledge Applied Corpus Linguistics Series is a series of monograph studies exhibiting cutting-edge research in the field of corpus linguistics.
Corpus linguistics is one of the most dynamic and rapidly developing areas of the field of language studies and it is difficult to see a future for empirical language research where results are not replicable by reference to corpus data. The aim of the series is to showcase the latest research in the field of applied language studies where corpus findings are at the forefront of the research.
This series was co-founded by Ronald Carter (1947-2018).
If you are interested in contributing to this series, please contact the Series Editors, Michael McCarthy and Anne O’Keeffe (Anne.OKeeffe@mic.ul.ie).