220 pages | 9 B/W Illus.
In the past two decades, several millions of IT-enabled services jobs have been relocated or ‘offshored’ from the US and Europe to, in particular, low cost economies around the world. Most of these jobs so far have landed in South and South-East Asia, with India and the Philippines receiving the bulk of them. This has caused profound changes in the international division of labour, and has had correspondingly wide social and economic effects.
This book examines how this ‘next wave in globalization’ affects people and places in South and South-East Asia. It brings together twelve case studies from India, the Philippines, China, Hong Kong and Thailand, and explores how and for whom services offshoring creates opportunities, triggers local economic transformations and produces challenges. This book in addition compares how different countries take part in this ‘second global shift’, investigates service-sector driven economic development from a historical perspective, and engages with the question whether and to what extent services offer a new promising avenue of sustained economic growth for developing countries. It argues that service-led development in developing countries is not easy for all the workers involved, or a guaranteed path to sustained economic development and prosperity.
This volume stands out from other books in the field in its exploration of the social and economic outcomes in the cities and countries where services have been located. Based on cutting edge empirical research and original data, the volume offers a state-of-the-art contribution to this growing debate. The book provides valuable insights for students, scholars and professionals interested in services offshoring, socio-economic development and contemporary transformations in South and South-East Asia.
Chapter 1: The local impact of services offshoring in South and Southeast Asia: introduction and overview Bart Lambregts, Niels Beerepoot and Robert C. Kloosterman Part I: The latest wave in globalization: long-term and comparative perspectives Chapter 2: Service-sector driven economic development from a historical perspective Robert C. Kloosterman, Niels Beerepoot and Bart Lambregts Chapter 3: Services-led economic development: comparing the emergence of the offshore service sector in India and the Philippines Jana Maria Kleibert Chapter 4: The BPO industry and the Philippine trade in services: boon or bane? Antoinette R. Raquiza Chapter 5: Inter-organizational linkages, global value chains and national innovation systems: disconnected realities in the Philippines Chie Iguchi Part II: Capitalizing on (offshore) services in the shadow of giants: a look beyond India and the Philippines Chapter 6: From the ‘workshop of the world’ to the ‘office of the world’? Rethinking service-led development in the Pearl River Delta Xu Zhang Chapter 7: Hong Kong as an offshore trading hub Thomas J. Sigler and Simon XB. Zhao Chapter 8: Where footloose jobs and mobile people meet: the peculiar case of the Japanese call centre industry in Bangkok Bart Lambregts Part III: Labour and industrial organization in the latest wave of globalization: opportunities, transformations and challenges Chapter 9: Exclusion in Asia’s evolving global production and service outsourcing Rene E. Ofreneo Chapter 10: How work in the Business Process Outsourcing sector (BPO) affects employability: perceptions of ex-BPO workers in Metro Manila Mary Leian C. Marasigan Chapter 11: Corporatisation and standardisation of security services industry catering to ITES-BPO firms in Mumbai Randhir Kumar Part IV: Offshore services and the making of a new middle class Chapter 12: The rise of the new middle class and the role of off-shoring of services Neeraj Hatekar and Kishore More Chapter 13: How does the business process outsourcing industry contribute to the formation of a consumerist new middle class in Mumbai Sandhya Krishnan Chapter 14: Service outsourcing to smaller cities in the Philippines: the formation of an emerging local middle class Niels Beerepoot and Emeline Vogelzang Chapter 15: Conclusions: offshore services and the road to development Niels Beerepoot, Bart Lambregts, and Robert C. Kloosterman