1st Edition
The Medical Phraseology Guide for Superior Patient Safety How to Improve Communications Between Caregivers
Contents
Acknowledgments
Summary
Preface
Introduction
CHAPTER 1 / THE MESSAGE
- Define a goal or set an objective
- Be precise, concise & exhaustive
- Avoid the metaphor
- Use a specific verb
- Customize the contact (triangle of the « who »)
- Locate, temporize.
- Accompany the figures of the appropriate unit
- Limit the use of acronyms
- Use structured methods
- Avoid the implied
- Write things down
CHAPTER 2 / THE ATTITUDE
- Use the right tone of voice
- Attract attention when it’s important
- Observe and optimize body language
- Limit the background noise
CHAPTER 3 / THE EXCHANGE
- Close the communication loop
- Climb the ladder of precision
- Identify characteristics situations
- Use structured exchange methods
- Take the patient into account 66
CHAPTER 4 / PITFALL & TOUCHY SITUATIONS
- Admit your ignorance
- Express disagreement
- Apply non-violent communication
CHAPTER 5 / THE IMPLEMENTATION
- Don’t be firm nor excessive
- Let’s change things together
- Create your own rules
CONCLUSION
Afterword
References
Biography
Jérôme Cros is an anaesthetist and intersivist at the Mother’s Hospital and the Child of the University Hospital of Limoges, France, where he devotes his clinical activity to neonatal, pediatric, gynaecological and obstetrical anaesthesia and resuscitation. He is the Director of the Health Simulation Centre in the Faculty of Medicine and pharmacy in Limoges and focuses its research on the impact of the human factor in healthcare.
