Despite growing concern with the effects of concurrent task demands on human performance, and research demonstrating that these demands are associated with vulnerability to error, so far there has been only limited research into the nature and range of concurrent task demands in real-world settings. This book presents a set of NASA studies that characterize the nature of concurrent task demands confronting airline flight crews in routine operations, as opposed to emergency situations. The authors analyze these demands in light of what is known about cognitive processes, particularly those of attention and memory, with the focus upon inadvertent omissions of intended actions by skilled pilots. The studies reported within the book employed several distinct but complementary methods: ethnographic observations, analysis of incident reports submitted by pilots, and cognitive task analysis. They showed that concurrent task management comprises a set of issues distinct from (though related to) mental workload, an area that has been studied extensively by human factors researchers for more than 30 years. This book will be of direct relevance to aviation psychologists and to those involved in aviation training and operations. It will also interest individuals in any domain that involves concurrent task demands, for example the work of emergency room medical teams. Furthermore, the countermeasures presented in the final chapter to reduce vulnerability to errors associated with concurrent task demands can readily be adapted to work in diverse domains.
'The Multitasking Myth brings the real world of airline flying to aviation psychology, and the insights of aviation psychology to airline flying. The authors show how to design operational procedures that fit both the ways pilots think and the actual demands the system places on them. Anyone who works in, or worries about, high-consequence operations needs these concrete suggestions. If you want to know what airline flying is all about-and how to make it more efficient and safer-read this book!' Benjamin A. Berman, Former Chief, Major Investigations, U.S. National Transportation Safety Board 'A delightful and insightful book! "Multitasking" is a much misunderstood myth, yet it represents a critical underlying topic in human factors: how can people safely pursue multiple concurrent goals in cognitively noisy environments? The distance between the two images of work can be huge. The "ideal" as laid down in written guidance makes generous assumptions about the cohesiveness, linearity and time-reversibility of tasks-which often has little to do with the messiness of "actual" event-paced practice. Loukopoulos, Dismukes and Barshi have put together the research in a way that is not only readable and enjoyable, but practically useful and relevant as well. This is the kind of book where the rubber of research meets the road of practice-in all kinds of safety-critical domains.' Sidney W. A. Dekker, Lund University School of Aviation, Sweden 'This work could serve as a useful source for airline training courses and graduate human factors courses.' Choice, Col 46, No 11, 2009 'It is not often that one comes across a book that is interesting, tractable, expands our understanding about important concepts and issues, and has such obvious and useful application in real life. The Multitasking Myth is just such a book.' International Journal of Applied Aviation Studies Vol 9, No 1, 2009 'If you work in aviation and want to know more about task-switching, this book will be of interest to you.' Aerlines ezine July 2010
Contents: Preface; Introduction; What is multitasking and how is it accomplished?; The ideal: flight operations as depicted by flight operations manuals; The real: flight operations add complexity and variability; Analysis of concurrent task demands and crew responses; The research applied; Appendices; Glossary; References; Index.