1st Edition
The New Face of Government How Public Managers Are Forging a New Approach to Governance
Creating a New Face for Government
The Shape and Scope of Changes in Government
Forces Driving Changes in Government
Preparing an Organization to Accept Change
Patterns of Change in Government
How Public Managers Shape and Direct Change
How Technology Is Shaping the Face of Government
Technology and Systems Change
People and the Changing Face of Government
Changing Government Work Processes
How Delivery Changes Are Reshaping Government
Expanding the Delivery Structure of Government
How Knowledge Facilitates Change in Government
Preparing for Change: Trouble at the Sheriff’s Office
References
Appendix A: Organizational Assessment Instrument
Appendix B: URLs for Various Federal E-Government
Transformation Reports
Index
Biography
David E. McNabb, PhD, is a professor emeritus at Pacific Lutheran University, Tacoma, Washington; an adjunct professor at Olympic College, Bremerton, Washington; and a recent consultant for an agency of the federal government. He earned his PhD at Oregon State University. He has authored 12 books with another forthcoming, is a joint author of two books, and author or joint author of nearly 100 articles and conference papers. His research interests are in the transformation of government institutions in the United States and in the Baltic states. He is or has been a member of several organizations related to political science, public administration, and European studies.
