The New Face of Government : How Public Managers Are Forging a New Approach to Governance book cover
1st Edition

The New Face of Government
How Public Managers Are Forging a New Approach to Governance

ISBN 9781420093872
Published March 24, 2009 by Routledge
308 Pages 22 B/W Illustrations

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Book Description

Change is sweeping the globe, and at the government level, operational changes are prompting many public administrators to develop new management styles and ways of delivering services to their citizens. In the process, they are changing the face of government. The New Face of Government: How Public Managers are Forging a New Approach to Governance explores how national leaders are changing the art and practice of government and how public managers are shaping and guiding government’s response to the transformation.

Includes a Field-Tested Survey for Diagnosing Institutional Disequilibrium

Focusing on change at the federal, state, and local levels, this book addresses policy dimensions such as:

  • Strategic and knowledge management
  • Enterprise architecture
  • Information and communications technology
  • Organizational performance assessment
  • Technological and organizational improvement

It evaluates how these areas enable agencies from the public and private sectors to become more cost-effective, performance-oriented learning organizations. Not all the ambiguities in policy making and administration have been resolved. However, there is much hope for the future of government and governance. The successes and failures included in The New Face of Government: How Public Managers are Forging a New Approach to Governance illustrate this promise and provide guideposts for public managers who find themselves faced with similar problems and new challenges.

About the Author:

David E. McNabb teaches a variety of public and private administration and management courses both in the U.S. and abroad, including college and university programs in Latvia, Bulgaria, Germany, the United Kingdom, Italy, France, and Belgium. He is the author of nearly 80 peer-reviewed conference papers and articles. This is his seventh book.

Table of Contents

Creating a New Face for Government

The Shape and Scope of Changes in Government

Forces Driving Changes in Government

Preparing an Organization to Accept Change

Patterns of Change in Government

How Public Managers Shape and Direct Change

How Technology Is Shaping the Face of Government

Technology and Systems Change

People and the Changing Face of Government

Changing Government Work Processes

How Delivery Changes Are Reshaping Government

Expanding the Delivery Structure of Government

How Knowledge Facilitates Change in Government

Preparing for Change: Trouble at the Sheriff’s Office


Appendix A: Organizational Assessment Instrument

Appendix B: URLs for Various Federal E-Government

Transformation Reports


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David E. McNabb, PhD, is a professor emeritus at Pacific Lutheran University, Tacoma, Washington; an adjunct professor at Olympic College, Bremerton, Washington; and a recent consultant for an agency of the federal government. He earned his PhD at Oregon State University. He has authored 12 books with another forthcoming, is a joint author of two books, and author or joint author of nearly 100 articles and conference papers. His research interests are in the transformation of government institutions in the United States and in the Baltic states. He is or has been a member of several organizations related to political science, public administration, and European studies.