Change is sweeping the globe, and at the government level, operational changes are prompting many public administrators to develop new management styles and ways of delivering services to their citizens. In the process, they are changing the face of government. The New Face of Government: How Public Managers are Forging a New Approach to Governance explores how national leaders are changing the art and practice of government and how public managers are shaping and guiding government’s response to the transformation.
Includes a Field-Tested Survey for Diagnosing Institutional Disequilibrium
Focusing on change at the federal, state, and local levels, this book addresses policy dimensions such as:
- Strategic and knowledge management
- Enterprise architecture
- Information and communications technology
- Organizational performance assessment
- Technological and organizational improvement
It evaluates how these areas enable agencies from the public and private sectors to become more cost-effective, performance-oriented learning organizations. Not all the ambiguities in policy making and administration have been resolved. However, there is much hope for the future of government and governance. The successes and failures included in The New Face of Government: How Public Managers are Forging a New Approach to Governance illustrate this promise and provide guideposts for public managers who find themselves faced with similar problems and new challenges.
About the Author:
David E. McNabb teaches a variety of public and private administration and management courses both in the U.S. and abroad, including college and university programs in Latvia, Bulgaria, Germany, the United Kingdom, Italy, France, and Belgium. He is the author of nearly 80 peer-reviewed conference papers and articles. This is his seventh book.
Table of Contents
Creating a New Face for Government
The Shape and Scope of Changes in Government
Forces Driving Changes in Government
Preparing an Organization to Accept Change
Patterns of Change in Government
How Public Managers Shape and Direct Change
How Technology Is Shaping the Face of Government
Technology and Systems Change
People and the Changing Face of Government
Changing Government Work Processes
How Delivery Changes Are Reshaping Government
Expanding the Delivery Structure of Government
How Knowledge Facilitates Change in Government
Preparing for Change: Trouble at the Sheriff’s Office
Appendix A: Organizational Assessment Instrument
Appendix B: URLs for Various Federal E-Government
David E. McNabb, PhD, is a professor emeritus at Pacific Lutheran University, Tacoma, Washington; an adjunct professor at Olympic College, Bremerton, Washington; and a recent consultant for an agency of the federal government. He earned his PhD at Oregon State University. He has authored 12 books with another forthcoming, is a joint author of two books, and author or joint author of nearly 100 articles and conference papers. His research interests are in the transformation of government institutions in the United States and in the Baltic states. He is or has been a member of several organizations related to political science, public administration, and European studies.