2nd Edition

The New Public Service Serving, Not Steering

240 Pages

by Routledge

Description

This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core... Read more

Preface, Acknowledgements, Chapter 1, Public Administration and the New Public Management, Chapter 2, The Roots of the New Public Service, Chapter 3. Serve Citizens, Not Customers, Chapter 4. Seek the Public Interest, Chapter 5. Value Citizenship over Entrepreneurship, Chapter 6. Think Strategically, Act Democratically, Chapter 7. Recognize that Accountability Isn’t Simple, Chapter 8. Serve Rather than Steer, Chapter 9. Value People, Not Just Productivity, Chapter 10. The New Public Service in Action, Chapter 11. Conclusion, References, Index, About the Authors