The Organized and Engaged Supervisor Optimizing Resources and Managing Employee Experiences

Preface

Acknowledgments

Advance Organizer

About the Authors

Introduction                                                                                                  

Chapter 1:      Overview and Background

·         Changing World of Work (Emerging Trends)

·         Preparing for the Future–Supervision for Tomorrow

·         Planning for Change: Technology and Global Work

·         Balancing Task-Oriented and People Focused Supervision

·         Introducing Organized and Engaged Supervisor Framework

·         Exploring Applicable Conditions

Chapter 2:      Fundamental Principles for Organized and Engaged Supervisor          

·         Fundamental Principles of Organizing

·         Fundamental Principles of Engaging

·         Task-Orientation versus People Orientation

·         Managing “Employee Experience”

Chapter 3:      Fundamental Principles of Time Management

·         Managing Time and Organizing Productivity

·         Several Common Time Management Theories

·         Project management

·         Incrementalism

Chapter 4:      Optimizing Time Management

·         Prioritization and Planning

·         Batching Tasks

·         Tasks Delegation

·         Time Management Matrix

·         Efficiency and Continuous Improvement

Chapter 5:      Fundamental Principles of Resource Management & Planning

·         Role and Place of Resource Planning

·         Different Forms of Resource Management

·         Significance of Resource Planning for Organizations

·         Implication of Inadequate Resource Management

Chapter 6:      Optimizing Resource Management

·         Strategic Resource Allocation Based on Organizational Priorities

·         Assessing and Analyzing of Existing Resources

·         Strategies To Maximize Productivity and Minimize Waste in Resource Allocation

·         Transparent Communication

·         Risk Management

·         Contingency Planning

Chapter 7:      Understanding Employee Commitment

·         Organizational Commitment

·         Drivers of Employee Commitment

·         Building Trust with Employees

·         Creating Meaningful Work

·         Empowerment and Autonomy

·         Recognition and Appreciation

Chapter 8:      Understanding Workflow Management

·         Controlling: Tracking Plans with Actions

·         Workflow Management: Defining Clear Work Processes

·         Monitor Progress and Identify Bottlenecks

·         Provide Support and Distributing Resources

Chapter 9:      Organized Supervisor Skills and Competencies

·         Defining KSAB (Knowledge, Skills, Abilities and Behaviors)

·         Mindset, Attitude, Behavior, and Performance

·         Time Management Skills and Competencies

·         Resource Allocation Skills and Competencies

Chapter 10:    Engaged Supervisor Managing Employee Experience

·         Emotional Intelligence and Leadership

·         Identify Relational Competencies

·         Directing Employees

·         Conflict Resolution

·         Employee Advocacy

·         Employee Development

Chapter 11:    Developing and Evaluating Organized and Engaged Competencies      

·         Strategies to Develop Organized and Engaged Competencies

·         Evaluate Organized and Engaged Competencies

·         Self-Assessment Tools and Reflective Practices

·         Preview of Book IV: The Agile, Innovative & Resilient Supervisor

Appendix A: Supportive Resources 

Biography

Behnam Bakhshandeh, Ph.D., MPS earned a Ph.D. in Workforce Education and Development (WFED) with a concentration on Organization Development (OD) and Human Resources Development (HRD) from the Pennsylvania State University, a master’s degree in Professional Studies in Organization Development and Change (OD&C) from the Pennsylvania State University, World Campus, and a bachelor’s degree in Psychology from the University of Phoenix. He is also the founder and president of Primeco Education a coaching and consulting company working with individuals, teams, and organizations on their personal and professional development since 1993. He has authored and published numerous books in the personal and professional development industry. His previous book is Performance Coaching for Managers: A Step-by-Step Approach to Increase Employees Performance & Productivity (Routledge, Taylor & Francis Group, 2022), and before this title, he published Organization Development Intervention (Routledge, Taylor & Francis Group, 2021). The other two titles are Anatomy of Upset; Restoring Harmony (Primeco Education, 2015), and Conspiracy for Greatness; Mastery of Love Within (Primeco Education, 2009). Besides these books, he has designed and facilitated 17 coaching modules for individuals, couples, the public, teams, and organizations, 9 audio/video workshops, 16 articles on personal and professional development topics, and 21 seminars and workshops.

Aileen Zaballero, Ph.D., CPTD, CPLP (Author), is a senior partner of Rothwell & Associates and has been a Certified Professional in Talent Development since 2009. Aileen has over 25 years of experience in the learning and development field and more than ten years researching what adults learn, how they know it, and the value placed on types of knowledge. As an instructional designer and learning consultant, she created various educational and training materials, including online videos and webinars. As a practitioner and researcher, Aileen believes bridging academic discourse in workforce education (theory) with industry best practices (application) to address complex issues is critical. She led a project to examine instructional design competencies; was a researcher and subject matter expert (SME) in competency modeling for the Advance Commercial Building Workforce (ACBW) project, funded by the US Department of Energy, which aimed to develop a competency model and career map, and she was part of the team that developed ATD’s Talent Development Framework.

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow, is the President of Rothwell and Associates, Inc., a full-service consulting company that specializes in succession planning. He is also a Professor of Learning and Performance in the Workforce Education and Development program, Department of Learning and Performance Systems, at The Pennsylvania State University, University Park campus. In that capacity, he heads up a top-ranked graduate program in learning and performance. He has authored, co-authored, edited, or co-edited 300 books, book chapters, and articles—including 64 books. Before arriving at Penn State in 1993, he had 20 years of work experience as a Training Director in government and in business. As a consultant, he has worked with over 50 multinational corporations—including Motorola, General Motors, Ford, and many others. In 2004, he earned the Graduate Faculty Teaching Award at Pennsylvania State University, a single award given to the best graduate faculty member on the 23 campuses of the Penn State system. His train-the-trainers programs have won global awards.