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The Passenger Has Gone Digital and Mobile: Accessing and Connecting Through Information and Technology book cover

1st Edition

The Passenger Has Gone Digital and Mobile Accessing and Connecting Through Information and Technology

By Nawal K. Taneja Copyright 2011
268 Pages
by Routledge

268 Pages
by Routledge
Also available as eBook on:
Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively... Read more
Contents: Preface; Forewords by Akbar Al Baker, Eric R. Conrad, Constantino de Oliveira Jr., Tewolde GebreMariam, Henry H. Harteveldt, Peter Hartman, Christoph Klingenberg,Tan Sri Dr. Munir Majid, David Neeleman, Azran Osman-Rani, Greg Schulze and Francesco Violante; Introduction; Creating information-driven and technology-enabled solutions for airlines and passengers; Game-changing technologies for airline business models; Current information- and technology-enabled initiatives; Potential information- and technology-driven initiatives; Hurdles in implementing new enabling technologies; Opportunities for overcoming hurdles; Preparing for competitive renewal opportunities; Appendix; Index.

Biography

Nawal K. Taneja has more than 30 years of experience in the airline industry. As a practitioner, he has worked for and advised major airlines and airline-related businesses worldwide in the areas of strategic and tactical planning. In academia, he has served as Professor and Chairman of the Aerospace Engineering and Aviation Department at the Ohio State University, and an Associate Professor in the Flight Transportation Laboratory of the Department of Aeronautics and Astronautics of the Massachusetts Institute of Technology. On the government side, he has advised civil aviation authorities in public policy areas such as airline liberalization, air transportation bilateral and multilateral agreements, and the management and operations of government-owned airlines.

’The Passenger Has Gone Digital and Mobile may be the most up-to-date book about airline industry and new technologies surrounding it currently.’ Aerlines
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