1st Edition

The Passenger Has Gone Digital and Mobile
Accessing and Connecting Through Information and Technology

  • This format is currently out of stock.
ISBN 9781409435020
Published September 30, 2011 by Routledge
268 Pages

USD $60.00

Prices & shipping based on shipping country


Book Description

Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.

Table of Contents

Contents: Preface; Forewords by Akbar Al Baker, Eric R. Conrad, Constantino de Oliveira Jr., Tewolde GebreMariam, Henry H. Harteveldt, Peter Hartman, Christoph Klingenberg,Tan Sri Dr. Munir Majid, David Neeleman, Azran Osman-Rani, Greg Schulze and Francesco Violante; Introduction; Creating information-driven and technology-enabled solutions for airlines and passengers; Game-changing technologies for airline business models; Current information- and technology-enabled initiatives; Potential information- and technology-driven initiatives; Hurdles in implementing new enabling technologies; Opportunities for overcoming hurdles; Preparing for competitive renewal opportunities; Appendix; Index.

View More



Nawal K. Taneja has more than 30 years of experience in the airline industry. As a practitioner, he has worked for and advised major airlines and airline-related businesses worldwide in the areas of strategic and tactical planning. In academia, he has served as Professor and Chairman of the Aerospace Engineering and Aviation Department at the Ohio State University, and an Associate Professor in the Flight Transportation Laboratory of the Department of Aeronautics and Astronautics of the Massachusetts Institute of Technology. On the government side, he has advised civil aviation authorities in public policy areas such as airline liberalization, air transportation bilateral and multilateral agreements, and the management and operations of government-owned airlines.


’The Passenger Has Gone Digital and Mobile may be the most up-to-date book about airline industry and new technologies surrounding it currently.’ Aerlines