The Performance Mapping and Measurement Handbook: 1st Edition (Paperback) book cover

The Performance Mapping and Measurement Handbook

1st Edition

By Jerry L. Harbour

Productivity Press

185 pages | 93 B/W Illus.

Purchasing Options:$ = USD
Paperback: 9781466571341
pub: 2013-03-11
$51.95
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Hardback: 9781138463851
pub: 2017-08-15
$195.00
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Description

To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics—depending on the level of detail and understanding required.

During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into The Performance Mapping and Measurement Handbook.

In this handbook, Dr. Harbour explains performance mapping and measurement techniques at widely differing spatial and temporal scales. Using real-world examples and language that is easy to understand, he demonstrates the effective use of:

  • Node-link maps
  • Process activity maps
  • Process step maps
  • Basic task element maps
  • Event pathway maps
  • Response timeline maps
  • Key performance driver maps

Filled with graphical illustrations, the book can be read sequentially or used as a "How do I do that?" reference book. It includes easy-to-follow explanations along with numerous examples of both good and bad implementation. In addition, it includes case studies from a wide range of operational and industrial settings that clearly demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes.

Table of Contents

Introduction

Maps and Metrics

Node-Link Maps

What It Is

When to Use

Key Definitions

General Description

Linked Performance Measures

Step-by- Step Instructions

Insights, Cautions, and Potential Improvement Areas

Throughput Capacity Constraints

Excess System Variability

Disruption Vulnerabilities

Case Study

References

Process Activity Maps

What It Is

When to Use

Key Definitions

General Description

Common Associated Performance Measures

Step-By- Step Instructions

Insights, Cautions, and Potential Improvement Areas

Case Study

References

Process Step Maps

What It Is

When to Use

Key Definitions

General Description

Common Associated Performance Measures

Step-by- Step Instructions

Insights, Cautions, and Potential Improvement Areas

Case Studies

References

Basic Task Element Maps

What It Is

When to Use

Key Definitions

General Description

Common Associated Performance Measures

Step-by- Step Instructions

Insights, Cautions, and Potential Improvement Areas

Case Studies

Remotely Operated Vehicle Operational Analysis

Time-Critical Tactical Team Analysis

References

Event Pathway Maps

What It Is

When to Use

Key Definitions

General Description

Common Associated Performance Measures

Step-by- Step Instructions

Insights, Cautions, and Potential Improvement Areas

Case Study

References

Response Timeline Maps

What It Is

When to Use

Key Definitions

General Description

Linked Performance Measures

Step-by- Step Instructions

Insights, Cautions, and Potential Improvement Areas

Case Study

References

Key Performance Driver Maps

What It Is

When to Use

Key Definitions

General Description

Common Associated Performance Measures

Step-by- Step Instructions

Insights, Cautions, and Potential Improvement Areas

Case Study

References

Summary

Compiled Glossary

Compiled Reference List

Index

About the Author

Dr. Jerry Harbour has more than three decades of technical and managerial experience in highly varied operational settings, including offshore oil exploration and production, underground mining, nuclear weapons maintenance and dismantlement, unmanned vehicle (air and ground) technology development and operation, hazardous materials handling and processing, and physical security. He has managed various organizational functions, including Industrial Engineering, Performance Engineering, Human Factors Engineering, Robotics & Human Systems Engineering, Security Systems Engineering, Applied Technology Development, and Training and Development functions. Dr. Harbour is the author of four previous books: The Reengineering Workbook, Cycle Time Reduction, The Basics of Performance Measurement(now in its second edition), and The Performance Paradox. He holds a Ph.D. in Applied Behavioral Studies and a B.A./M.S. in Geology, and resides in southern Colorado with his wife on their 35-acre mountain ranch home.

Subject Categories

BISAC Subject Codes/Headings:
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BUSINESS & ECONOMICS / General
BUS053000
BUSINESS & ECONOMICS / Quality Control
BUS076000
BUSINESS & ECONOMICS / Purchasing & Buying