1st Edition

The Performance Mapping and Measurement Handbook





ISBN 9781466571341
Published March 11, 2013 by Productivity Press
185 Pages 93 B/W Illustrations

USD $56.95

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Book Description

To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics—depending on the level of detail and understanding required.

During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into The Performance Mapping and Measurement Handbook.

In this handbook, Dr. Harbour explains performance mapping and measurement techniques at widely differing spatial and temporal scales. Using real-world examples and language that is easy to understand, he demonstrates the effective use of:

  • Node-link maps
  • Process activity maps
  • Process step maps
  • Basic task element maps
  • Event pathway maps
  • Response timeline maps
  • Key performance driver maps

Filled with graphical illustrations, the book can be read sequentially or used as a "How do I do that?" reference book. It includes easy-to-follow explanations along with numerous examples of both good and bad implementation. In addition, it includes case studies from a wide range of operational and industrial settings that clearly demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes.

Table of Contents

Introduction
Maps and Metrics

Node-Link Maps
What It Is
When to Use
Key Definitions
General Description
Linked Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
     Throughput Capacity Constraints
     Excess System Variability
     Disruption Vulnerabilities
Case Study
References

Process Activity Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-By- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References

Process Step Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Studies
References

Basic Task Element Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Studies
     Remotely Operated Vehicle Operational Analysis
     Time-Critical Tactical Team Analysis
References

Event Pathway Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References

Response Timeline Maps
What It Is
When to Use
Key Definitions
General Description
Linked Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References

Key Performance Driver Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References

Summary
Compiled Glossary
Compiled Reference List
Index

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Author(s)

Biography

Dr. Jerry Harbour has more than three decades of technical and managerial experience in highly varied operational settings, including offshore oil exploration and production, underground mining, nuclear weapons maintenance and dismantlement, unmanned vehicle (air and ground) technology development and operation, hazardous materials handling and processing, and physical security. He has managed various organizational functions, including Industrial Engineering, Performance Engineering, Human Factors Engineering, Robotics & Human Systems Engineering, Security Systems Engineering, Applied Technology Development, and Training and Development functions. Dr. Harbour is the author of four previous books: The Reengineering Workbook, Cycle Time Reduction, The Basics of Performance Measurement (now in its second edition), and The Performance Paradox. He holds a Ph.D. in Applied Behavioral Studies and a B.A./M.S. in Geology, and resides in southern Colorado with his wife on their 35-acre mountain ranch home.