The Pocket Guide to the Baldrige Award Criteria (5-Pack): 17th Edition (Paperback) book cover

The Pocket Guide to the Baldrige Award Criteria (5-Pack)

17th Edition

By Mark Graham Brown

Productivity Press

64 pages

Purchasing Options:$ = USD
Paperback: 9781482205275
pub: 2013-06-10
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Description

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Table of Contents

Introduction

QUESTIONS & ANSWERS

THE BALDRIGE CRITERIA

Leadership (120 pts.)

Strategic Planning (85 pts.)

Customer Focus (85 pts.)

Measurement, Analysis, and Knowledge Management (90 pts.)

Workforce Focus (85 pts.)

Process Management (85 pts.)

Results (450 pts.)

ADDITIONAL READING

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS070050
BUSINESS & ECONOMICS / Industries / Manufacturing Industries
TEC032000
TECHNOLOGY & ENGINEERING / Quality Control