17th Edition
The Pocket Guide to the Baldrige Award Criteria (5-Pack)
By Mark Graham Brown
Copyright 2013
66 Pages
by
Productivity Press
64 Pages
by
Productivity Press
Also available as eBook on:
Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award . The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with... Read more
Introduction
QUESTIONS & ANSWERS
THE BALDRIGE CRITERIA
Leadership (120 pts.)
Strategic Planning (85 pts.)
Customer Focus (85 pts.)
Measurement, Analysis, and Knowledge Management (90 pts.)
Workforce Focus (85 pts.)
Process Management (85 pts.)
Results (450 pts.)
ADDITIONAL READING
Biography
Mark Graham Brown Manhattan Beach, California, USA. Jonathan Craig
