The Politics of Dissatisfaction: Citizens, Services, and Urban Institutions is destined to be a classic in public administration and public policy; it makes major theoretical and empirical contributions to the literature in both fields. It is a rigorous empirical attempt to assess the public choice view of citizenship and local government. The research upon which this book is based was founded on conversations between two of its authors, W. E. Lyons and David Lowery, during the early 1980s.
1. Introduction: The Lexington and Louisville Study 2. The Sources of Citizen Satisfaction 3. Responding to Dissatisfaction: The EVLN Model 4. Testing the EVLN Model 5. A Closer Look at the Tiebout Model 6. Institutions and Citizen Attribution Error 7. Fragmentation and Suburban Ghettos 8. Citizenship in the Metropolis 9. Designing Urban Institutions