This follow up to the 2003 edition of Job Feedback by Manuel London is updated to cover new research in the area of organizational management. This edition bridges a gap in research that now covers cultural responses to employer feedback, feedback through electronic communications, and how technology has changed the way teams work in organizations. The Power of Feedback includes examples of feedback from friends, family, colleagues, and volunteers in non-profit organizations. In this new book, both employers and employees will learn to view feedback as a positive tool for improving performance, motivation, and interpersonal relationships. Managers, human resource professionals, and students who will one day oversee teams will benefit from the research and advice found in The Power of Feedback.
"This is a worthwhile book with a wealth of well-researched content, it is both enjoyable and
absorbing.A “must read” for both the manager and the managed…This book is so comprehensive it is definitely one to have close at hand. It will help practitioners to prepare to give or receive feedback constructively and confidently, making performance improvement a more rewarding experience for all concerned." — Lucy Windsor (The Performance Business, Surrey, UK) for Emerald Insight
"Dr. London shows us that giving and receiving feedback is a vital process in our work and in our lives. In a clear and engaging manner, he provides the knowledge and tools we need to improve our practices of exchanging feedback. This book is a must read for anyone who works with others." — Valerie I. Sessa, Associate Professor, Industrial and Organizational Psychology, Montclair State University
"This comprehensive book, filled with useful examples, distills the latest research into easy-to-understand and actionable guidelines that will benefit any manager and organization. If people routinely followed Dr. London’s advice, we would live in a world with more engaged, productive, and satisfied workers. This book shows how to increase managers’ effectiveness and build better relationships at work." — James W. Smither, Chair and Professor, Management and Leadership Department, La Salle University
"This book is a must-read for all managers, consultants, HR professionals, graduate students, and researchers. Both practical and very readable, Dr. London’s look at feedback is comprehensive: informed by the latest research, it includes vivid case studies and offers scores of best practices. It encourages the reader to critically examine his or her own strengths, weaknesses, concerns, and fears about feedback, making it an important resource for personal and professional development." — Edward Mone, President, Edward Mone Consulting LLC, and Lecturer, School of Professional Development, Stony Brook University
Section I: How People See Themselves and Others 1. Introduction: The Power and Challenge of Feedback2. How and Why Feedback Work 3. How People Evaluate Themselves4. Understanding Giving, Seeking, and Using Feedback5. The Source’s Perspective Section II: Sources of Feedback Information and Support 6. Performance Appraisal Methods7. 360 Degree Feedback8. Assessment Centers and Simulations9. Being a Developer and Coach Section III: Expanding the Power of Feedback 10. Feedback Across the Globe11. Feedback in Team 12. Technology and Feedback13. Becoming a Feedback-Oriented Continuous Learner
Bridging both academic and applied interests, the Applied Psychology Series offers publications that emphasize state-of-the-art research and its application to important issues of human behavior in a variety of societal settings. To date, more than 50 books in various fields of applied psychology have been published in this series.