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The Practical Guide to Events and Hotel Management Series


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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

1st Edition

Forthcoming

By Philip Berners, Adrian Martin
July 18, 2022

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in...

The Practical Guide to Understanding and Raising Hotel Profitability

The Practical Guide to Understanding and Raising Hotel Profitability

1st Edition

By Adrian Martin
September 16, 2019

The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results....

The Practical Guide to Managing Event Venues

The Practical Guide to Managing Event Venues

1st Edition

By Philip Berners
July 19, 2018

This is a short, accessible and practical guide to running venues which are in the business of hosting events. Using honest guidance peppered with the author’s real-life situational anecdotes to contextualise the topics, the book is logically structured around the key stages of event management: ...

The Practical Guide to Organising Events

The Practical Guide to Organising Events

1st Edition

By Philip Berners
June 15, 2017

The Practical Guide to Organising Events is a short, accessible and practical guide on how to successfully plan and organise a variety of event types in a wide range of contexts. The core sections of the text are logically structured around the key stages of event management – pre-event, on-site ...

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