Part 1: Decision Making and Policy Analysis
1. Rational Decision Making
2. Policy Evaluation
3. Designing Organizations
4. Administrative Ethics
Part 2: Public Management
5. Operational Management: Techniques for Total Quality Management
6. Project Management: Critical Path Method
7. Contract Management: Privatization
8. Regulatory Management: Administrative Law
9. Emergency Management: Tabletop Exercise
Part 3: Human Resource Management
10. Job Analysis and Job Description
11. Performance Evaluation
12. Classification and Compensation
13. Succession Planning
14. Recruitment and Selection
15. Collective Bargaining
Part 4: Budgeting
16. Line-Item Budgeting
17. Performance and Program Budgeting
18. Outcome-Based Budgeting
Biography
Dennis Dresang is Professor Emeritus of Public Affairs and Political Science at the University of Wisconsin-Madison, USA.
"Especially in academic disciplines like public administration and political science, one frequently hears that there is a huge gap between theory and practice, between what is in the textbook and what happens in the real world. The Public Administration Workbook comes closer to filling that gap than any other book in the field. It offers students the opportunity to deal with real world problems that public administrators are constantly required to address." – Allen Rosenbaum, Florida International University, USA
