1st Edition
The Public Services under Reconstruction Client experiences, professional practices, managerial control
By Marja Gastelaars
Copyright 2009
200 Pages
by
Routledge
196 Pages
by
Routledge
208 Pages
by
Routledge
Also available as eBook on:
This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. The book particularly addresses the diversity of services. It focuses on the local complexities of their day to day processes of... Read more
1. The Services In and Around the Public Domain, 2. Meanwhile, in Society, 3. 'Why are we Here?' Core Services and Client Relationships, 4. The (Re)construction of the Services: (Re)routing the Clients, 5. Whatever it Takes! The Organizational Relevance of professional responsibilities, 6. 'What am I doing here?' The Client Experience, 7. The New Management: About 'Process' and 'Control', 8. Conclusion: Where Are We Now?
Biography
Marja Gastelaars is Assistant Professor at the Utrecht School of Governance in the Netherlands.
