The Quality Business : Quality Issues in the Smaller Firm book cover
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The Quality Business
Quality Issues in the Smaller Firm




ISBN 9780415146081
Published January 22, 1998 by Routledge
246 Pages

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Book Description

This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.