The Remote Work Handbook : The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy book cover
1st Edition

The Remote Work Handbook
The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

ISBN 9781032153056
Published September 13, 2022 by Productivity Press
194 Pages 9 B/W Illustrations

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Book Description

The Remote Work Handbook: The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy is for readers seeking to leverage the business benefits of a flexible, remote workforce. It is a practical guide for building and implementing remote work at any size organization. C-suite executives, operation leaders, business owners, or entrepreneurs who recognize the workplace is changing can use it to re-tool their operations for a strategic business advantage. Mari Anne Snow, the author, is a recognized remote work expert with over 20 years of experience leading remote teams and has re-written the rules of leadership to unlock the potential in remote and distributed teams. In this book, she shares all her secrets.

The book explores the untapped potential of remote teams and lays out the business case for adopting a new, flexible workplace model to build organizational resilience and a competitive edge. It takes the reader through the step-by-step process of constructing a remote work operating model, staging an implementation, then institutionalizing and sustaining the change. It includes down-to-earth professional and personal stories that alert the reader to the top priorities and operational realities they will face as they craft their own implementation plan for operationalizing remote work at their company.

Table of Contents

Chapter 1: Workplace flexibility is a smart business move

Testing your assumptions - what is a remote team?

Competitive advantages of remote teams

Why adopt remote work as a business strategy now?

Chapter 1 Highlights

Chapter 2: Build it right

Identify the remote work operating model that is right for you

Start with the end in mind, then recruit help

Take a multi-discipline approach, but assign a remote work champion to lead

Recruit from the top, middle, and line level

Seek support and buy-in from executive sponsors and key stakeholders

Chapter 2 Highlights

Chapter 3: The 5 organizational components of remote work

Chapter 3 Highlights

Chapter 4: Component one: Infrastructure

Networks, the cloud, and business system access

Devices, apps, and backups

Systems, data, IP security

Legal, compliance, regulatory considerations

Role of the helpdesk

Business continuity and disaster recovery planning post-2020

Chapter 4 Highlights

Chapter 5: Component two: Operational protocols

Work processes and workflows

Communication protocols

Work schedules and defining availability

Software and business systems

Remote workforce and system user security responsibilities

Remote workplace safety

Chapter 5 Highlights

Chapter 6: Component three: Performance accountability measures

Organizational mission and core values

Business goals and deliverables

Universal performance metrics

Job descriptions

Functional requirements and existing KPIs

Interpersonal interaction protocols

Remote team meeting protocols

Chapter 6 Highlights

Chapter 7: Component four: Talent Management Systems

Universal remote work skills and competencies

Compensation, benefits, and employee policies

Remote team recruiting and hiring

30-60-90 onboarding systems

The leader-led accountability cycle

Performance review process

Career paths for remote employees

Disciplinary process

Chapter 7 Highlights

Chapter 8: Component five: Remote workforce training

Integrate new hires thoughtfully

Upskill leadership

Rethink mentoring

Build team resilience

Incorporate contractors into your culture

Institutionalize continual learning

Chapter 8 Highlights

Chapter 9: Operationalizing your remote work business model

Leverage pilots to test your plan

Build a network of remote work experts

Recruit engaged executive sponsors

Collect and analyze data to measure progress

Create a robust reporting process

Expand the rollout past the pilot

Chapter 9 Highlights

Chapter 10: Managing change

LISTEN: Conduct a listening tour and shop your ideas

EXPLAIN THE "WHY": Shape the narrative

OVERCOMMUNICATE: Share information freely

RECRUIT: Focus on the convertibles

CELEBRATE: Celebrate progress strategically

STAY ALERT: Assess, iterate, and adapt

Chapter 10 Highlights

Chapter 11: Multi-channel communications

Leverage the online to offline (O2O2O) communication flow

Communication in remote teams works differently

Build communication systems then standardize them

Create touchpoints that build remote team engagement

Teach yourself and your people channel etiquette

Recognize digital communication limits

Reduce message distortion by connecting directly to your audience

Chapter 11 Highlights

Chapter 12: Institutionalizing remote work

Plan beyond the rollout

Budget to support the new model

Build business goals tied directly to remote work

Hire and promote using the new model

Align the performance review process

Track progress, communicate, and report gains

Chapter 12 Highlights

Chapter 13: Build on team achievements

Recognize achievements, become a spokesperson

Keep iterating

Up the ante over time

Chapter 13 Highlights

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Mari Anne Snow, CEO of Sophaya and Remote Nation Institute, successfully led remote/distributed teams for over twenty years. Early on, she sensed the growing strategic business implications of remote work as a global financial services executive where she launched an online corporate learning university that served 28,000 people in 32 countries. And as a professor at Bentley and Suffolk Universities during the early days of digital/social media, she helped position her students for success by helping them craft a place for themselves as the first digital professionals at Reebok, Mike, the New England Patriots, Fidelity Investments, and other notable organizations. Early on, she saw the strategic implications of these new technologies on remote/distributed teamwork. A passionate businesswoman committed to people-centric leadership; Mari Anne recognized both the enormous potential of these emerging technologies to support remote work. She developed new leadership approaches to meet the needs of the people impacted by this seismic shift. Then she left corporate life in 2010 to launch her remote work/distributed team consultancy, Sophaya, to help visionary early adopters transform their organizations to accommodate the structural needs of their growing remote/distributed workforce. Over the next ten years, Mari Anne devoted herself to refining best practices for leading a productive, engaged remote workforce. During this time, she focused on two questions: 1. How do we maintain meaningful human contact over distance? 2. What actions can smart leaders take to build trust and engage people who work remotely? Her research spanned multiple continents, testing alternate operating models, and gathering input from hundreds of remote work practitioners worldwide. The results? A new set of business principles for creating highly productive remote teams to support the workplace revolution that’s happening right now.