The Role of the Hospitality Industry in the Lives of Individuals and F

Description

The Role of the Hospitality Industry in the Lives of Individuals and Families explores the evolution of the hospitality industry and the relationships between hospitality providers, their families, and the guests they serve. Focusing on the human aspect of the business, this text will give hospitality providers a better understanding of the human relations issues that they or their employees may... Read more

The Role of the Hospitality Industry in the Lives of Individuals and Families explores the evolution of the hospitality industry and the relationships between hospitality providers, their families, and the guests they serve. Focusing on the human aspect of the business, this text will give hospitality providers a better understanding of the human relations issues that they or their employees may face and show them how your services affect guests. Offering research and insight into customs and traditions that have influenced modern services, The Role of the Hospitality Industry in the Lives of Individuals and Families will teach you how to better meet the needs of guests at the national or international level while learning how the industry affects employees and their lives outside of work.

The Role of the Hospitality Industry in the Lives of Individuals and Families discusses many different themes that relate to the improvement of the profession for both guests and employees, such as the spiritual, philosophical, and historical provisions of hospitality; the human resource and work issues of employees in the industry; consumer and family demands; and marketing strategies for hospitality organizations. In addition, this text discusses many issues that affect guests and that affect you as an employer or employee, such as:

responding to the needs of travelers for a “home away from home”
dealing with the social and health issues of guests
recognizing the changing food habits of Americans and their impact on the hospitality industry
examining the frequently negative attitude of Americans toward service hospitality employees
balancing a career in the hospitality industry and family life
researching the frequency of fast food patronage by older adults and the importance of hotel/motel services to older adults to determine if areas of service need improvement
protecting employees from overly demanding guests
balancing compassion, generosity, and idealism with the corporate profit maximization mandate

The Role of the Hospitality Industry in the Lives of Individuals and Families also examines the cultural relationships fostered by the hospitality industry as a benefit and proof of quality services. Complete with ideas for further research, this text will help you and your employees evaluate the personal effects of the hospitality industry and help provide better services to guests.

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Acknowledgments
Spiritual, Philosophical, and Historical Provision of Hospitality
The Spiritual Essence of Hospitality Practice: Seeing the Proverbial Stranger as a Pretext to Reading Ourselves
Cultural Heritage of American Food Habits and Implications for the Hospitality Industry
Black-American Entrepreneurship: The Case of the Foodservice Industry
Quantity Feeding During the American Civil War
Human Resource Issues in the Hospitality Industry
The American Attitude Toward Service Hospitality Employment
Striking a Balance: The Future of Work and Family Issues in the Hospitality Industry
African-American Women, Family, and Hospitality Work
Accounting for Changing Times: Aligning Human Resource Practices to Employees’ Nonwork Lives
Better Understanding the Impact of Work Interferences on Organizational Commitment
The Relationship of Job Satisfaction and Family Life: Female Managers in Health Care Foodservice
An Occupational Hazard: Alcohol Consumption Among Hospitality Managers
Part III: Individual and Family Target Markets for the Hospitality Industry
From the Golden Arches to the Golden Pond: Fast Food and Older Adults
The Importance of Hotel/Motel Products and Services as Perceived by Older Consumers
Index
Reference Notes Included

Author(s)

Biography

Cummings, Pamela R; Kwansa, Francis A; Sussman, Marvin B

The Role of the Hospitality Industry in the Lives of Individuals and Families

Description

Table of Contents

Author(s)

Biography

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