1st Edition
The Root Cause Analysis Handbook A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
INTRODUCTION
Overview of Chapters
Background
Terms
Subject Matter / Chapters of Handbook
Format
Comments
Scenario for Examples in Handbook
CHAPTER 1
DEFINE PROBLEM / COLLECT DATA
Define the Problem
Collect Data
CHAPTER 2
TASK ANALYSIS
Paper-and-Pencil Task Analysis
Walk-Through Task Analysis
CHAPTER 3
CHANGE ANALYSIS
CHAPTER 4
CONTROL BARRIER ANALYSIS
CHAPTER 5
EVENT AND CAUSAL FACTOR CHARTING
Criteria for Event Description
Cause and Effect Analysis
CHAPTER 6
INTERVIEWS
Techniques for Conducting Interviews
Stage 1: Prepare for the Interview
Stage 2: Open the Interview
Stage 3: Conduct the Interview
Types of Interview Questions
Techniques for Asking Questions and Responding to Answers
The Communication Process
Stage 4: Close the Interview
CHAPTER 7
DETERMINE THE ROOT CAUSE
What Are the Types of Causes?
Causal Factor Category List
Determine Causes of Event
CHAPTER 8
DEVELOP CORRECTIVE ACTIONS
CHAPTER 9
REPORT
Preparing a Written Report
Presenting to Management
Glossary
Appendix A: Initial Data Gathering Forms: Personnel Statement
Appendix B: Causal Factor Category List
Appendix C: Other Root Cause Analysis Tools and Techniques
Biography
Max Ammerman
